Erum Rahim

Experience

• 

  Jump Activations

  Apr 2017 - May 2017

  Social Media Intern

  Responsible for managing social media platform of renowned brands. Client servicing and brand management of different stakeholders.

• 

  State Bank of Pakistan (SBP)

  May 2017 - Aug 2017

  Advisory Intern

  Merit based internship.Awarded 1st position across the internship program.

• 

  Reactivate Private Limited

  Aug 2017 - Jul 2018

  Account Planner

  Worked as a key account planner for Unilever brands such as Lifebuoy, SunSilk, fair & lovely and others. Project lead for strategic planning and on ground activation. Budget and cost planning along with project pitching. Client servicing and business development duties along with effective relationship management. Marketing planning and implementation across different channels.

• 

  Woolworths Supermarkets

  Sept 2018 - Aug 2022

  Customer Service Representative
• 

  Telstra

  Nov 2019 - Jun 2020

  Technical Analyst - Information & Cyber Security

  Worked at Belong, Telstra’s subdivision, responsible for producing and delivering communication notifications for the new systems to be deployed. Also worked on the security review, maintenance, and process improvement for the Braintree gateway. - Responsible for extracting communication templates already in use within in the old systems. - Perform business analysis pertinent to analysing the current state and gathering requirements from stakeholders such as product owner to transition towards the future state. - Plan our discovery sessions to communicate requirements to respective stakeholders such as developers and testers. - Extract trigger points and firing events from respective systems such as SalesForce, to enable communication notifications from marketing cloud. - Review communication templates, perform required investigation and draft final communication templates for content and legal team’s approval. - Organising, participating and running agile ceremonies such as stand ups, sprint planning, PI planning and Sprint retros amongst others. - Writing user stories and drafting acceptance criteria to support testers in testing feature functionalities. - Extended support to product owner, scrum master and security professionals in conducting security review of roles and access permissions for Braintree payment gateway. Alongside, recommended process improvement through establishment of an integrated access removal approach with onboarding/ off-boarding. - Competent in tools such as confluence, Jira, MS Suite, Power BI, Tableau and Business process modelling.- In process of up skilling on python, Splunk along with data analytics and Visualization tools such as Google Analytics. Show less

• 

  Telstra

  Feb 2021 - now

  • Data Insights Analytics Analyst

    Apr 2022 - now

  • Data Specialist

    Feb 2021 - Apr 2022