Waleed B.

Experience

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  Axiom Telecom

  Dec 2013 - Jan 2014

  IT Help Desk Professional

  • Served as the primary point of contact for users, ensuring the efficient and timely resolution of troubleshooting and system-related issues.• Facilitated activating new PDA devices and wireless printers for van sellers, enhancing computing and information storage efficiency.• Led the installation of new operating systems, Axiom Telecom app for asset inventory, and other essential applications on a regular basis.• Demonstrated strong analytical skills to improve PC performance through continuous monitoring and adjusting employee PC specifications as needed.• Reduced troubleshooting and PC formatting time by using a KVM switch in the IT department's workshop, thereby decreasing employee wait times for PC repairs.• Strategised and successfully executed maintenance and troubleshooting for approximately 20 Axiom branch workstations in Jeddah.• Developed and implemented a plan to distribute workstation management tasks across a three-member IT department team, improving the efficiency of ticketing requests from branch managers. Show less

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  INMA UTILITIES CONTRACTING COMPANY

  Jan 2014 - Jan 2015

  Computer Engineer

  Oversaw a team of three employees to manage hardware repairs and replacements, including printers, PCs, and IP phones.• Installed a fully functional data centre and network infrastructure in the INMA portacabin, providing a reliable, scalable, and secure environment for managing data.• Implemented the Spiceworks application for asset inventory management and helpdesk ticketing to improve tracking and resolution of IT-related issues.• Ensured the timely availability of supplies and hardware by managing orders for new components and planning repairs for defective systems.• Designed and implemented a network and ticketing system to enhance IT service delivery and accomplish user satisfaction goals. Show less

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  Vision Networks

  Jan 2015 - Jul 2016

  System Administrator

  Administered daily IT operations at New King Abdulaziz Airport that drove system availability and ensured smooth functionality of critical systems, contributing to efficient issue resolution and user satisfaction.• Managed a team of 3 Helpdesk Technicians to maintain and monitor operating systems, email services, PCs, and local / wide-area networking operations.• Initiated using Cyberoam firewall for advanced identity-based unified threat management (UTM), remote access control, endpoint security, and detailed logging.• Designed and implemented a robust backup strategy for the site for regular and on-demand backups while managing restoration processes to safeguard data integrity.• Oversaw and coordinated IT service operations at a key site to ensure rapid resolution of technical challenges and maintain operational excellence. Show less

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  Airbus

  Aug 2016 - May 2019

  System Administrator

  Managed the development and implementation of data-driven digital services for defense applications to drive system performance while serving as System Administrator in the defence division.• Directed a team of 3 System Administrators and 5 Technicians to maintain high-security components and ensure optimal system reliability.• Partnered with vendors to source products and solutions while developing and executing preventive maintenance schedules to enhance equipment reliability.• Safeguarded IT systems' security and minimised downtime by maintaining Windows servers and data centre infrastructure.• Managed surveillance systems to ensure high availability / reliability for defence operations.• Identified technical issues within the system and implemented preventive solutions, including monitoring protocols during power outages, to ensure uninterrupted operations. Show less

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  Boeing

  May 2019 - now

  F15 Simulator System Engineer

  Diagnose and resolve training device computational, mechanical, and electrical faults to enhance operational reliability while overseeing corrective maintenance activities.• Manage procurement and logistics functions, including ordering, shipping, and receiving parts and components for training devices, streamlining supply chain operations.• Deliver exceptional services to end-users, including aircrew, leading to successfully renewing a five-year maintenance contract with the client.• Identify and implement swift technical and administrative solutions to minimise disruptions and ensure the continuity of training operations.• Ensure transparent record-keeping and continuous operational improvements by overseeing documentation of maintenance activities.• Collaborate with cross-functional teams to design and integrate advanced simulation hardware and software upgrades, enhancing training realism. Show less