Hyeon Shik Jeon

Experience

• 

  US Army

  May 2016 - May 2020

  Financial Management Specialist

  Finance Management Technician• Supervised and mobilized high-quality performance from an average of 30 service members every day in customer service section; examined paperwork, forms etc. • Guided service members toward proper actions in compliance with regulations and policies.Account Payable Manual Section Lead• Directed a manual section team consisting of two goods receipt processors and two invoice receipt processors, ensuring achievement of a commercial vendor service mission.• Managed government payment to the foreign and domestic vendors.• Created goods and invoice receipts in SAP.• Followed-up with the certification to ensure timely payment so the government did not accrue interest on payments.• Trained new soldiers how to utilize Enterprise Resource Planning (ERP) systems such as creation and edition of goods and invoice receipts. Show less

• 

  KOCOWA

  Jan 2022 - now

  Product Support Engineer

  • Designed and implemented a failure detection system, centralizing error logs and utilizing the third party (Zendesk) API to monitor customer service ticket spikes. Created an admin page for system alerts via webhook, Slack, and Google Chat, reducing engineers' response time to system failures by 93.5%.• Diagnosed system failures by conducting in-depth analyses and leveraging comprehensive knowledge of the entire system architecture, leading to more efficient troubleshooting and quicker resolution times.• Visualized cumulative and real-time customer service data using Dash Plotly and Flask; integrated the dashboard as an iframe into the company data console, reducing engineers' checkpoints by two-thirds.• Handled internal and external query requests by extracting and processing data from MySQL and MariaDB databases, ensuring timely and accurate information retrieval for various stakeholders, such as the marketing team and content curators, which improved decision-making and operational efficiency.• Managed the integration project of external solutions (Conviva, Redfast). Responsibilities included defining project scope, creating detailed project plans, coordinating cross-functional teams, tracking project milestones, ensuring timely delivery, and maintaining comprehensive project documentation. Show less