Einar Bredeson

Experience

• 

  US Army

  Feb 1992 - Sept 1996

  First Lieutenant, Infantry, Rifle Platoon Leader

  Led a Bradley Fighting Vehicle equipped, Infantry Rifle Platoon consisting of 33 soldiers. Responsible for the training, combat readiness, and tactical employment of the platoon. Responsible for the operational readiness of over $6 million worth of equipment, including 4 Bradley Fighting Vehicles.Bosnia-Herzegovina - January 1996 to August 1996Selected to lead battalion movement from Croatia, across the Sava River, and into sector.Patrolled the Zone of Separation between the former warring factions to enforce compliance with the Dayton Peace Accord. Destroyed bunkers and fighting positions along the Zone of Separation. Led dozens of patrols(mounted and dismounted) throughout Bosniak and Serb controlled areas with emphasis on securing areas near Srebrenica massacre site: Kravica, Konjevic Polje, Bratunac, Nova Kasaba.Negotiated with both Serb and Muslim local government and military officials.Inspected and inventoried weapons storage sites.Confiscated weapons – small arms AK-47, RPG 7s, BMP 1s, BMP 2s, tanks, anti-aircraft guns, anti-personnel mines, anti-tank mines.Led Airmobile(UH-60 Black Hawk) Quick Reaction Force(QRF) for the first lady’s visit to Tuzla.Led QRF for mass grave search teams throughout the Republic of Srpska.Germany - September 1994 to September 1996Only crew of 250 in Europe to score a perfect 1,000 during Bradley gunnery qualification.Received a "Fully Trained" rating on 100% of evaluated tasks during Bradley platoon live fire exercise, highest in the battalion.Qualified 75% of crews "Distinguished" during Bradley gunnery, highest in the company.Military Schools: Infantry Basic Training; Advanced Infantry Training; Officer Candidate School; Airborne School; Infantry Officer Basic Course; Ranger School; Bradley Commander Course; Combat Lifesaver; Safety Officer Course Show less

• 

  Electronic Data Systems

  Dec 1996 - Apr 1999

  Systems Integration Consultant - Software QA Tester - Programmer

  Telecommunications(AT&T) and Grocery Industry clients. Multiple consulting engagements. Completed EDS technical training program in Southfield, MI. Learned C programming, VB5, UNIX, and SQL, requirements writing and consulting skills.

• 

  Bell Atlantic Mobile Systems LLC

  Apr 1999 - Oct 1999

  Senior Technical Analyst, Implementation / Production Support Team Lead

  Implemented the primary call center representative application - Automated Customer Support System(ACSS) to 8 call centers. Use of common front-end to Vision and I2K billing system reduced rep training time by 25% and provided resource assignment flexibility. Deployed CTI screen-pop technology integrated with Aspect ACD / Rockwell to provide users with Call Management and real-time access to account and billing information that resulted in 20 second AHT reduction. Responsible for the implementation of all ACSS development releases/production fixes and trouble ticket resolution. Supervised 4 direct reports. Interfaced daily with IT and CS in all 8 call centers, HQ, Vision, and I2K. Responsible for Source Code Control using MKS. Responsible for software deployment to 8 Call Centers and 518 retail stores. Show less

• 

  Verizon

  Nov 1999 - Mar 2023

  Leading a team of 8 RTEs I managed a pipeline of AI use cases from ideation to implementation with clear alignment to delivery of business value. Cross-functional coordination with Product Management/Product owner, business sponsors, IT, and all internal AI & D teams: Catalysts, Data Governance and Architecture, Data Engineering, ML Ops, Data Science. Develop and track KPIs related to execution status, resourcing needs, and health of portfolio. Focus on establishing credibility with business partners in terms of predictable delivery, operational discipline, and valuable business insights. Supported organizational move to Google Cloud Platform(GCP). Partnered with cross functional team in shifting to an Agile Product model.Network - Program Delivery / Business TransformationStood up new team to drive transformation projects and identify opportunities to more efficiently build and run the Verizon Network. Developed comprehensive book of work(53 major programs) with clear view of priorities, funding, project value, and delivery timeframe. Successfully transitioned 7 Force To Load models from McKinsey to Verizon. Show less Led a small team during a time of transition. Rapid change in business adoption of AI and ML within Verizon starting with the hiring of a Chief Data Officer. Lessening dependence on Yahoo platform / Data Scientists and Data Engineers and starting the massive effort to move to a GCP cloud solution.Hadoop - vGrid / RDG –Data onboarding – conducted exhaustive review of all in-flight Product / Use Case work. Stopping projects with little business need / ROI. Reallocated resources to security function. Responsible for all data onboarding requests. Developed a new streamlined process using Smartsheet automation, sprint planning and a shepherding approach with Data Engineering, Legal, Privacy, CISO, VZ Data Security, and Yahoo Data Security to ensure proper data classification and controls and reduce the time to onboard data for new uses cases from an average of 6 months to 4 weeks. Reduced request backlog from 85 down to 15 in just 4 months. Completed automation of OKTA ID provisioning. Verizon Media Group(Yahoo)– Managed $25M budget for Hadoop big data platform support, tools, Data Engineers, and Data Scientists. Incubator for Verizon to encourage business teams to start using AI and Machine Learning to deliver insights to make better informed business decisions. Program Management Activities: Portfolio / Prioritization, Capacity Planning, Coordination of Legal, Compliance, CISO. 20 PB, 116 environments. Show less Delivery Lead for Consumer Business Unit(Revenues - $88.5BN.) I led 145 onshore and offshore resources (Sr Mgr team leads,RTEs, Agile Coaches, PMs) while overseeing all aspects of strategic planning, PMO, Agile Delivery, project management, and release management. I established and ran a new PMO team to centralize consumer GTS program management activities. This included defining portfolio priorities, creating a new global delivery model, handling executive reporting, and directing performance management. My contributions include leading an Agile Delivery model executing 150+ consumer programs, traveling to India to set up project management support teams in Chennai and Hyderabad to optimize coordination with development and testing teams. I collaborated with GTS Finance Lead, architecture and development teams, and business leaders on budget planning. Tracked actual capital spend against program budget to explain variances and maintain compliance. I also coordinated the monthly enterprise release cycle for more than 80 applications, including developing 18-month rolling enterprise release plans with key milestones and critical dates. Managed implementations with command center checkpoints and bridge conference calls in order to facilitate the deployment of 2,000+ software and configuration changes across more than 80 applications. Additionally, I served as Lead Presenter for program delivery updates at monthly Verizon Consumer Group President meetings that included the Verizon Executive Council, CIO, and all SVP direct reports for 150+ programs. Show less Led Delivery for Wireless business unit(Revenues - $91BN, 118 million connections) reporting directly to the CIO. Led 85 employees that included 2 Directors, 10 Senior Managers, Scrum Masters, Release Train Engineers, and Agile Coaches. Defined strategic vision, prioritization, and execution of Wireless delivery with a $1BN budget. Owned all date and delivery commitments. Served as Agile Delivery Lead for 44 Agile teams. Managed an Agile Operating model with goals of: bringing work to stable well resourced teams; increasing agility over time; less directive and more organic product feature backlog development; speeding up time to business value. Captured $1B in revenue by leading IT new product development work and Asurion integration for VZ phone insurance. Administered a global delivery model that leveraged multiple teams in Verizon India (Chennai/Hyderabad); partnered with all business leaders to manage risk while adjusting delivery strategy for changing business priorities. Partnered with IT Finance lead during annual budget planning, directed IT LOE sizing/impact assessment exercises to provide insights into business planning for programs and projects each year.Collaborated with all levels of leadership across the organization, including participating in Wireless President Staff meetings and COO staff meetings to advance IT governance, portfolio, and resource planning. Represented the IT organization at the Wireless Priority Council and Product Council. Show less During this time, I led a team of 60 IT project managers / RTEs while directing prioritization and funnel management for top company initiatives that ranged from product, pricing, device launches, digital/e-commerce, retail, self-service and process reengineering. These projects led to a period of large-scale customer acquisition and revenue growth via technology transformation and the convergence of digital, mobile, and cloud migration solutions. 3yr NPV of projects delivered exceeded $5 BN annually.In this role, I received Verizon's top recognition, the VZ Credo award from the Global CTO for successfully leading a complex systems implementation of Verizon Edge, an Installment Loan pricing initiative focused on lessening subsidy pressures. Major development work across 23 systems with an aggressive delivery timeframe.In addition, I worked directly with our Finance team and MUFG in planning and then executing the IT development work of the industry’s first initiative to get into the ABS space by selling bonds backed phone installment receivables. Transforming the industry and driving multi-billion dollar long-term benefits. Show less In this role, I led 35 IT project managers in supporting top company initiatives, aligning project needs and workflow with IT development team capabilities. Supporting all Wireless Finance teams: Treasury, Fraud, Collections, Revenue Assurance, Bill to Cash, Cost Assurance, Credit, Compliance, Tax, Accounting. In addition I collaborated with Network, Marketing, Finance, Customer Care, POS, external vendors, and IT to develop new products, implement solutions and optimize device launches. Additionally, I provided the CIO with monthly readouts on projects and regularly participated in Product Implementation Review, Portfolio Review, Priority Board, and other senior-level meetings. Show less Led team of 9 IT project managers in support of top company initiatives. Highly focused on execution and project delivery. Assess impacts to IT systems, develop high-level project designs. Manage process to align and schedule projects with IT development teams. Collaborated with Network, Marketing, Finance, Customer Care, POS, external vendors and IT to develop solutions. Partnered with Vodafone in London and Dusseldorf developing solution for JIL Widgets. Provide CIO with monthly readouts on projects. IT product lead on Unified Inbox - integrating multiple ISP’s (Google, Microsoft, Yahoo, AOL) to aggregate customer content in Verizon cloud. Show less Provided top-level decision makers with assessments on IT systems in support of key business initiatives. Developed roadmaps to support business objectives and long-term IT systems plans. Project managed high visibility projects in support of New Product Development. IT project lead for an industry first – broadcast mobile TV – VCast Mobile TV(MediaFLO). Developed Architecture for Prepay UOTA-Unassisted Over The Air Activation. Developed roadmap for EDR data rating migration to Vision billing platform. Show less Led team of 17 developers, analysts and testers. DMD development lead. Supported both Requirements and QA Testing for EDR, Mediation Manager, SCM, DMD, EMS, and Handset Self-service/ Self-provisioning. Main applications supported were Enhanced Data Rater -EDR - a wireless data rating system built on the Convergys Geneva platform and Service Creation Manager – SCM – built on Leapstone Systems’ CCE contentMANAGER platform for quickly deploying data services and content from numerous partners. SCM supports premium services catalog management, pricing, publication, usage processing and vendor integration. Show less Started a new team to innovate and develop in-house expertise on mobility solutions and leverage learnings to assist the Enterprise Data Sales Teams and to help them sell wireless data to enterprise customers. Work directly contributed to data sales and helped drive 20% increase in subscriber growth and 29% increase in annual revenue growth. Provided an enterprise IT perspective when outlining options in areas of wireless security, performance, supportability and integration. Accomplished this through hands-on product evaluations, white papers, Data Sales training, and customer engagements. Performed Proofs of Concept on mobility solutions and functioned as an incubator for promising new applications. Established in-house lab for evaluating mobility solutions. Enterprise Product Development and Deployment – Nettgain compression, Wireless Sync- Blackberry/BES Support – Supported Blackberry for 950 internal VZW users. CorpLink Mobile Portal - Built and managed VZW mobility platform based on Oracle 9iAS Wireless for executive access to key systems. Device Management Database(DMD) - Built a new 24x7 application for housing all relevant attributes of VZW wireless devices. Integrated with 10 systems including POS and Billing to drive real-time price plan and feature edits.System ran for 10 years in production. Show less Led Application Development and Support activities for 10 applications including CRM, IVR, and CTI. Led a distributed team of 14 people during a period of tremendous growth for Verizon Wireless. Managed a wide range of technology platforms/skill sets: Nortel, Aspect, Rockwell, Solaris, NT, Java, WebSphere, CICS, C, ASP, Visual C++, PERL. Designed and built a suite of CRM and care applications from the ground up. Working in conjunction with the Database Marketing team, developed LTV, Churn Score, and Bain Score for use in CRM applications. Expanded IVR capacity by building out 4 additional IVR farms and implementing Cisco (Geotel) load balancing. IVR handled over 11 million calls monthly. Increased call deflection/self-service rates 27%. Developed CTI screen-pop functionality that would read ANI on IVR post route and auto-pop customer account information into ACSS customer care screen reducing AHT by 20 seconds. Deployed and supported CTI servers in 20 call centers. Ownership of the following applications: IVR - Interactive Voice Response(Nortel), CTI – Computer Telephony Integration(Aspect), RM - Relationship Manager – Campaign Management, CSP - CellSaver Plus – Churn Management, Price Plan Search Engine / Price Plan Analysis, Kana Email Response System – Deployed to 6 centers, MPS – AMA Usage records collection from all network switches for billing and Law Enforcement subpoena inquiries and legal reporting. Show less

  • Director, Technical Project Management, AI & Data - Global Network and Technology

    Jun 2021 - Mar 2023

  • Director, Systems Engineering, AI & Data - Global Network and Technology

    Aug 2020 - Jun 2021

  • Director, Consumer Global Technology Solutions - PMO, Agile Delivery, Release Management

    Mar 2019 - Aug 2020

  • Director, Wireless – IT Strategy, PMO & Agile Delivery

    Oct 2017 - Mar 2019

  • Director, Program Management - New Products and Services, Marketing, Operations, Finance, Network

    Nov 2013 - Oct 2017

  • Director, Program Management – Finance, New Products and Services

    Apr 2011 - Oct 2013

  • Associate Director, Program Management, New Products and Services

    Nov 2007 - Apr 2011

  • Principal Member of Technical Staff, IT Strategy - Systems Planning and Architecture

    Jul 2006 - Nov 2007

  • Associate Director, IT Application Development - Wireless Data

    Jul 2004 - Jun 2006

  • Associate Director – Enterprise Mobility Innovation - Blackberry - Data Sales Support

    Dec 2002 - Jul 2004

  • Manager, IT Application Development - Self Service -IVR, CRM, CTI

    Nov 1999 - Dec 2002