Adrian Damian

Experience

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  Starpoint

  Mar 2005 - Feb 2007

  Electrician, Hardware & Software Consultant
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  SC ELAINE SRL

  Oct 2007 - May 2010

  Sound Engineer & IT
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  Flextronics

  Jan 2012 - Mar 2016

  IT Technician

  Technical support production lines and the application used by operators. Installation and configuration improvements of Hardware/Software on the tickets in the ServiceNow system. Creating users and management applications FlexFlow/ SiteQ/BAAN implemented in the production, creation of users in ActiveDirectory and managing permissions and accesses in different locations of the servers and the Internet, setting up and configuring routes/flow sites for new releases by customers. Installing and configuring hardware, software, and networks. Show less

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  Everseen

  Oct 2017 - Jan 2025

  Resolve standard customer issues independentlyFollows standard operating procedures and best practices.Triage some customer-facing requests.Assigned to various projects and customer engagements to manage the delivery and deployment of the service/productExecute routine configuration changes.Contribute to documentation and knowledge sharing, including SharePoint articles.Ability to install and configure the stack systemEnsure optimal service and product performance using monitoring tools like Grafana (Thanos).Provide comprehensive reports on system performance, incidents, and maintenance activities.Develop and maintain in-depth knowledge of products and technical specifications.Participate in technical calls, addressing issues promptly.Work with customers to identify and close solution gaps.Troubleshoot and resolve customer challenges.Ensure best-in-class support and deployment services.Understand the customers' requirements and complete system changes to meet these requirements.Handle emergency customer calls promptly and professionally. Show less Internal monitoring services are used to assess box functionality.Successfully assess, prioritize, and handle any issue reported to L1 Tech Support, successfully troubleshoot and solve basic system issues.Asses any ticket that is created for L1 Troubleshooting and proceed on solving the ticket or escalating the issues as needed.Configure any modules to solve any issue that is caused by bad configuration.Respect ticket handling workflow and communicate with the customer to correctly set expectations and provide updates promptly.Change configuration to optimize the output quality of the system.Troubleshoot Windows and software issues. Show less

  • SysOps Engineer

    Jan 2020 - Jan 2025

  • Technical Support Engineer

    Oct 2017 - Jan 2020