Gerard Schwenk

Experience

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  FDIC

  Jan 2005 - Jan 2007

  Wireless Account Manager FDIC

  • Promoted from Telecom Billing Analyst to Wireless Account Manager within three months of hire.• Managed assets, deployment and technical issue resolution for Blackberries, Cell Phones, Pagers, MCI Calling Cards and Government Emergency Telecommunications Services cards.• Developed, managed and maintained an account management model of client support for executives nationwide. • Maintained and exceeded metrics established within standard service level agreements (SLA’s), and consistently exceeded customer service expectations. • Managed production of quarterly FDIC wireless billing report. • Acted as Business Lead during Blackberry implementation. Initiated and developed business case for wireless upgrade from handheld pagers to Blackberry service. Managed approval of recommendation and implementation of Blackberry service to total desktop population of FDIC. Facilitated training related to special needs end user population.• Developed and executed implementation plan for Blackberry deployment to end users at the Office of the Inspector General (OIG) at the FDIC. Show less

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  L&M Production Design Group

  Feb 2007 - Mar 2008

  National Account Executive

  • Managed existing accounts (profit and non profit) to ensure repeat business and increase the existing base of business.• Generated new sales by identifying and targeting leads, cold calls to schedule appointments, bring clients in for demonstrations of new services, find proposal opportunities and close sales.• Responsible for achieving annual quota of $725,000.• Managed proposal process with executive producer by working with L&M creative staff to create budgets based on client’s needs that meet acceptable profit margins.• Provided guidance in creative decisions representing the client’s perspective.• Worked with L&M production staff to manage budgets, scheduling, client communications, internal communications, insure quality outcome, maintain profit objective, and to manage administrative/accounting processes and issues. Show less

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  Adecco

  Mar 2008 - Mar 2009

  Baltimore Area Director of Staffing

  March, 2008 to Adecco, Baltimore, MDMarch, 2009 Baltimore Area Staffing Director• Lead 5 Adecco staffing branches (staff of 20) and 3 client on site staffing locations to insure the generation of new clients, repeat business and the expansion of business at existing client sites.• Responsible for managing profit and loss for the entire Baltimore region, total annual revenue in excess of 15 million dollars.• Generate new business by implementing weekly sales goals, sales education, sales training, new role education, role playing and drove sales activity at the branch management level on a day to day basis. • Supervised the RFI process and won RFP process for Proctor & Gamble, Constellation Energy, Constellation Energy IT, Rite Aid, Dietz & Watson, Waste Management and Constellation Unistar Nuclear Energy Group.• Responsible for meeting any and all client service level agreements (SLA’s) and creating solutions for client service issues per the Baltimore client base.• Baltimore client base consists of local transactional/retail business, partnerships and business sites of international and national Adecco client’s. Show less

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  Strategy and Management Services (SAMS) Inc.

  Jun 2009 - Aug 2013

  Client Relationship Manager and Operations Support Specialist

  Strategy and Management Services, Inc. (SAMS) a Veterans Administration Verified Service Disabled Veteran Owned Small Business (SDVOSB), SBA 8(a) Program Participant, SBA 8(m), Woman Owned Small Business (WOSB), Minority Owned Small Business and Small Disadvantaged Business (SDB) located in Springfield VA, Customer Relationship Manager and Operations Support Specialist (Federal/Commercial), Clearance: Active DoD Secret• Identify resources needed to pursue commercial and federal business opportunities; oversee bid strategies, pricing, teaming, and proposal strategies; and managed the transition from business opportunity to proposal development to contract award. Responsible for and assisted with multiple solicitation responses that resulted in federal contract awards which significantly increased SAMS' revenue. Resposible for the management of all recruiting efforts.• Conducts matchmaking symposiums, training seminars and other procurement-related outreach events to match various Federal government organizations and prime/subcontractors with other small businesses to circulate guidance on SBA programs and services available to small businesses.• Manage and cultivate existing federal and commercial client relationships (client advocate) to ensure daily delivery of contract requirements, identify any new opportunities and ensure strict adherence to service level agreements.• Create and manage complete, strategic solutions for current client needs.• Identify future business opportunities and plan, document, and manage the internal and external capture project efforts.• Ensure program compliance and 8(a) business development to include on-site reviews.• Identify contracting opportunities and manage the business development process, provide advice on corporate policies, plans and actions affecting the organization's functions and business development activities. AND MUCH MUCH MORE, RESUME IS AVAILABLE UPON REQUEST... Show less

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  AC4S

  Sept 2013 - Sept 2014

  Recruiting Manager

  Recruiting Manager (JPAS/JCAVS trained; 2014), Clearance: Active Top Secret Manage the delivery of the highest quality candidates (up to and including TS/SCI FSP) in the Federal Market Space for the fulfillment of all current open positions for AC4S.Provide onsite and offsite management/coaching for a team of five recruiters and a recruiting coordinator to meet and exceed the company’s recruiting goals.Possesses senior level business acumen, lead staffing processes up and across multiple divisions, with all levels of employees and management.Works with Program Managers /Executives to develop strategic sourcing strategies targeting cleared technical professionals and partnered with Hiring Managers to identify key requirements for each staffing opportunity role.Proactively develops and manages the entire AC4S pipeline of qualified candidates through various sourcing techniques to locate hard to find candidates with Government Security Clearances.Utilizes social media sites and recommends new sources for the identification of active and passive candidates.Maintains and manages accurate reporting by the team and fully utilizes the Applicant Tracking System (Taleo) to protect the integrity of candidate information.Analyzes program Statements of Work and provides a full understanding of position related qualifications and environments to the team for the establishment of accurate positions descriptions.Conducts regular follow-ups with Hiring Managers to determine the effectiveness of recruiting plans, sourcing techniques, time to fill metrics and quality of hires.Completed all STEPP Security Clearance Training Courses in order to be granted access to JPAS to verify Federal Government Security Clearances for qualified candidates (06/25/2014). Cyber Awareness Challenge for DoD – code: DS-IA106.06, Identifying and Safeguarding Personally Identifiable Information (PII) – code: DS-IF101.06 & JPAS/JCAVS Virtual Training for Security Professionals – code: PS123.16. Show less

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  Strategy and Management Services, Inc. (SAMS)

  Oct 2014 - Jul 2016

  Senior Staff Support Specialist

  • Partner with all department managers to anticipate and meet the evolving needs of SAMS’ by providing senior level operational support and recruiting services.• Created standard operating procedures for corporate recruiting and initiated new recruitment process flow.• Developed and implemented first ever recruiting check list to increase accuracy and efficiencies for recruiting requisitions for all Hiring Managers.• Work across multiple departments with the ability to handle confidential and sensitive information to include but not limited to HQ Leadership; Program Management; Recruiting, Business Development; and Operations to provide staff support services is a fast paced team environment with changing priorities.• Proactively assist across all SAMS’ headquarters’ departments to achieve staffing objectives; adhere to technical recruiting requirements; build applicant resources; determine requirements and qualifications; arrange management interviews; evaluate applicants with management and improve overall organization image and operability.• Manage the creation and posting of job descriptions to SAMS’ web site and all job boards that SAMS utilizes to secure world class talent for its customers.• Collaborates with SAMS’ recruiting department to maintain the integrity of the overall pipeline of qualified talent and ensures the steady incoming flow of new talent daily basis.• Active participates on an as needed basis with HQ Leadership; Business Development/Customer Relationship Management; Capture Management; Client Networking; Advertising; Branding and other means of generating interest from existing and future SAMS’ customers. Show less

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  JTG inc.

  Jul 2016 - Jul 2018

  Human Resources and Talent Acquisition Manager & FSO/ITPSO

  SUMMARYI have over 22 years of business operations management, human resource management, industrial security management, business development, account management and client support experience. I have managed annual revenues in excess of 15 million dollars for the world’s largest staffing company and was the leader of a team of 20 that serviced the Baltimore, Maryland market. In addition I have experience in overall federal business development, federal small business operations management, federal account management, federal sourcing, private sector operations management, private sector recruiting, industry facility security officer & insider threat program security officer and global account supervision. I have spent my career establishing a proven track record of dedication to leadership, small business advocacy, recruiting management, operations management, business development, industry facility & insider threat protection, increasing corporation’s revenues and the pursuit of world-class client support which has produced consistent success in all of my professional endeavors. Show less

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  Software Tech Enterprises, Inc.

  Jun 2018 - Sept 2018

  Operations Manager

  • Responsible for working with Management Executives to oversee the operations of STE across departments such as Human Resources, Talent Acquisition, Marketing, Advertising, Business Development, and Information Technology to support the company’s commercial, state, local and federal government clients. Additionally, responsibilities include directing the activities of a specific department or departments within the organization. Manages other employees and ensures all business goals and objectives are reached. • Develop and execute the Software Tech’s business strategies to attain the goals of the board and shareholders. • Provide strategic advice to STE’s Management so that there is an accurate view of the market and the company’s future.• Prepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities.• Ensure STE’s policies and legal guidelines are communicated all the way from the top down in the company and that they are always followed. • Communicate and maintain trust relationships with STE’s Management, business partners and authorities.• Delegate responsibilities and supervise the work of executives providing guidance and motivation to drive maximum performance. • Implement Business Process Improvements to assist with STE’s growth.• Support STE’s Business Development and other revenue generated services to increase STE’s profit margins.• Act as the public speaker and public relations representative of STE in ways that strengthen its profile.• Analyze problematic situations and occurrences and provide solutions to ensure STE’s survival and growth requirements. Show less

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  Strategy and Management Services, Inc. (SAMS)

  Sept 2018 - Apr 2021

  Human Resources Professional, SHRM-CP & AFSO

  • Directs personnel, training, and employee relations activities.• Advises managers on organizational and workforce policy matters and recommend needed changes.• Manages hands on employee initial onboarding and first day orientation process that ensures a new employee friendly experience.• Responsible for employee off-boarding and terminations.• Conducts orientations to promote positive attitude towards organizational objectives and immediate internal relationship building to foster new professional environment assimilation. • Identifies staff vacancies and recruits, interviews, and selects applicants to fill outstanding position vacancies (full life cycle).• Serves as a link between management and overall leadership by handling questions, interpreting, and administering contracts and helping resolve work-related obstacles to foster a positive work environment.• Creates new applicant protocols that improve and increase overall applicant quality.• Provides oversite for any daily human resource actions and ensures OFCCP compliance.• Processes benefits including medical, dental, vision, 401K and advise on ESOP inquiries.• Manages benefits open enrollments.• Conducts initial and annual refresher training (sexual harassment, cultural awareness and employee tolerance).• Champions efforts for better overall communication between operating divisions corporate wide which creates new efficiencies that improve delivery of services to clients. • Provides complete management of all employee human resource files.• Teams with management and leadership to facilitate employee’s ninety-day and annual reviews. • Manages, coordinates, and attends all SAMS job fairs. • Active SHRM member in good standing since 2/2017, SHRM-CP status obtained 12/2017. Show less

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  Strategic Insight, Ltd.

  Jul 2021 - now

  Senior Talent Acquisition and Human Resource Professional, SHRM-CP

  • Identifies staff vacancies and recruits, interviews, and selects applicants to fill outstanding position vacancies (full life cycle, technical and non-technical requirements).• Serves as link between management and overall company leadership for Human Resource requirements and investigations.• Provides full life cycle recruiting, employee onboarding, offboarding, employee relations & retainment and training support.• Creates new employee applicant protocols that improve and increase overall applicant quality.• Champions efforts for better all communication with hiring managers to provide the exact technical and non-technical talent that is required.• Provides oversite for daily recruiting actions and ensures EEOC and OFCCP compliance.• Manages, coordinates, and facilitates all Strategic Insight, Ltd. (SI) job fairs.• Full access to DISS (formerly known as JPAS) to vet clearances for cleared job requirements and to address facility/personnel security issues. • Responsible for Human Resource special projects: SI job board branding and SI benefit information updates, presentations to encourage correct communication between Human Resources & Recruiting and all SI hiring managers (quarterly basis), and transportation of SI new hires from corporate to on-site locations located in the DC METRO area. Show less