Bianca Allen Riyadi

Experience

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  PT Pos Indonesia (Persero)

  Feb 2021 - May 2021

  Administrative

  • Executed general administrative tasks, including printing, scanning, and managing office supplies to support daily operations.• Stored and inputted crucial data into the system with high accuracy, as well as efficiently and professionally responded to phone calls and emails.• Designed engaging informational posters to be displayed around the reception area, ensuring clear information and attracting customer attention.• Provided a warm welcome to customers, offering comprehensive information about various available services, and assisting in resolving customer inquiries or requests.• Managed package shipments and customer payments with careful attention to detail and accuracy, ensuring smooth processes and maintaining customer satisfaction.• Monitored and managed office supplies inventory such as stamps, envelopes, and other equipment, to ensure adequate availability and support efficient office operations. Show less

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  Tiara Josodirdjo and Association

  Aug 2022 - Sept 2022

  Event Crew

  • Prepared venues for events, including arranging seating and constructing stages according to event.• Served as an usher to ensure seating arrangements met client requests and maintained guest comfort.• Ensured a high level of customer service, making the event experience satisfying for all guests.• Followed instructions from Event Staff Supervisors or Event Managers for each assigned event, especially weddings, to ensure smooth event execution.

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  The Ritz-Carlton Hotel Company, L.L.C.

  Aug 2022 - Sept 2022

  Catering Conference Sales Intern

  • Contributed to the execution of 6 corporate events and 2 weddings, ensuring the smooth running of each occasion.• Developed skills in writing official documents such as contracts and banquet event orders, enhancing business communication abilities. Supported the setup of versatile spaces such as ballrooms and meeting rooms.• Conducted pre-event meetings with clients, providing explanations about the event venue and ensuring agreements were met.• Conducted research and analysis on new products, prices, and services from competitors to support sales strategies.• Attended technical meetings and conducted food tastings before events, ensuring service quality.• Communicated with internal departments to meet the needs of client groups. Handled administrative tasks that contributed to departmental operational efficiency. Show less

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  WatchHouse

  Dec 2022 - Jun 2023

  Front of House

  • Interacted with guests upon arrival to ensure their seating comfort. Responded to customer inquiries courteously and efficiently handled various requests.• Worked collaboratively with the front-of-house team to maintain smooth operations in the workplace, ensuring all processes ran seamlessly.• Possessed strong knowledge of the surrounding area to provide assistance to customers and offer recommendations tailored to their needs.• Responsible for efficiently processing customer orders, providing advice or recommendations as necessary to enhance the customer experience.• Managed 15-20 tables with attention to detail without compromising service quality, ensuring customers felt prioritized.• Shared product knowledge with the team to improve targeted recommendations, introduce new products, and boost sales to create a satisfying customer experience. Show less