Charles Gilmore

Experience

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  US Army

  Oct 1985 - Nov 2005

  25U Signal Support Systems Specialist

  Signal support systems specialists are primarily responsible for working with battlefield signal support systems and terminal devices. This equipment needs to consistently work in order for the Army to direct the movement of its troops.•Maintain radio and data distribution systems•Perform signal support functions and technical assistance for computer systems•Provide technical assistance and training for local area networks•Maintenance for equipment, terminal devices, assigned vehicles and power genera Show less

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  Smartronix, Inc

  Aug 2005 - Nov 2007

  Desktop Support, PC Technician

  Provide computer maintenance support to US Army Special Operations Command. He provided Help Desk support to users using Remedy to create work orders. Install, troubleshoot, and provided instructions in use of computers and software, peripherals such as card readers, digital senders, scanners, printers, and disk drives. Experienced in network configuration, maintenance, and troubleshooting network connectivity problems on PC and peripheral equipment. Experienced in the installation of network printers and adding printing systems to the domain. Changed domains after moving computers between buildings, changed and added IP addresses, checked and patched drops; added locations and classifications to the network schematic. Perform lifecycle functions to include saving and transferring user’s profiles, removal of old systems, and the installation of up to date systems. Show less

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  Tapestry Solutions, Inc.

  Nov 2007 - Apr 2014

  Field Support Representative

  Directly support the fielding, set-up, integration, use, and training of BCS3, BCS3-NM, and Logistics Reporting Tool (LRT) applications. Work with customers to set-up, integrate, and operate S2MC (BCS3, BCS3-NM and LRT) applications in Garrison, operational and tactical environments. Work connectivity, network issues, and integrations with other Army Battle Command Systems (ABCS). Troubleshoot issues with the applications and hardware that the software resided on. Support new software and platform upgrades and installed IAVA patched as required. Interface with customers using BCS3, BCS3-NM and LRT applications. Install operate and troubleshoot BCS3 software. Troubleshoot and repair user related maintenance issues on BCS3 computer platforms. Submit user level non-repairable platforms to higher level maintenance for repair or replacement. Provided training to BCS3 operators in the use of BCS3 and LRT applications. Provide logistic recommendations to the commander based on data received through the BCS3 and LRT. Provide Database Administration support for BCS3 applicants. Assist Active Army, USMC, National Guard, and Reserve Units in preparation for deployment to Southwest Asia (SWA). Provide outstanding customer support to ensure 100% customer satisfaction. Deployed to Iraq in support of Operation Iraqi Freedom (OIF) Feb 09-Feb10 and to Afghanistan in support of Operation Enduring Freedom (OEF) May 12 – Apr 13. Show less

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  EPS Corporation

  Apr 2014 - Jun 2015

  Field Support Analyst

  Serve as the Field Service Analyst / Journeyman. Responsible for the oversight and management of Battle Command Sustainment Support Systems, BCS3 (Battle Command Sustainment Support System), and LCOP (Logistics Common Operating Picture) for the Army’s Battle Command System. Provide quality customer field support to Army and Marine Corp units. The provided field support includes installation, operation and maintenance on BCS3, BCS3-NM and LRT software applications. Troubleshoot and perform user level maintenance on BCS3 system platforms. Provide assistance to units to have non-repairable user level maintenance issues elevated to higher level maintenance for repair or replacement. Capable of conducting operator level training to ensure users understand all aspects of the use and operation of the system. Conduct briefings for key leaders so they have clear knowledge and understanding of the BCS3 system capabilities and limitations to ensure total logistics situational awareness. Capable of performing maintenance, computer system administrative functions, and software installation. Perform duties that support operations centers, movement control activities, logistic operations activities, and any other activities deemed necessary. Show less

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  SAIC

  Jun 2015 - Dec 2018

  Desktop Support Technician

  Provide computer maintenance support to US Army Special Operations Command. Provide Help Desk support to users using Remedy to create work orders. Install, troubleshoot, and provided instructions in use of computers and software, peripherals such as card readers, digital senders, scanners, printers, and disk drives. Experienced in network configuration, maintenance, and troubleshooting network connectivity problems on PC and peripheral equipment

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  U.S. Army Special Operations Recruiting Battalion (Airborne)

  Dec 2018 - now

  Chief Information Management Officer