Khaliq Abdullah

Experience

• 

  Westports Malaysia

  Nov 1998 - May 2003

  Technical Assistant

  • Manage preventive and corrective maintenance on ship unloaders, conveyors and dust collectors.

• 

  Amsteel Mills Sdn Bhd - Klang Operations

  Aug 2003 - Jul 2006

  Senior Technician

  • In charge of preventive and corrective electrical maintenance in the steel plant

• 

  HSBC Global Banking & Markets

  Aug 2006 - Mar 2011

  Senior Global Support Executive

  • Manage corporate internal clients and handle banking operations

• 

  CSC

  Apr 2011 - Mar 2013

  Service Management Analyst

  • Manage the AMP (Australian Mutual Provident) account and handle all IT related queries via email which includes user set ups with various access, machines requests, server related issues and ordering various telecommunications devices.

• 

  Hewlett Packard Enterprise

  Apr 2013 - Feb 2015

  Service Management Analyst

  • Servicing Shell IT International while handling access along with assets for Shell personnel and contractors in accordance to Shell IT guidelines.• Manage Profile Migration for Joiners, Movers, Leavers and handle all migrations for various domains

• 

  IBM

  Mar 2015 - May 2021

  - Knowledge of Network Infrastructure (Voice Infra) and hands on expertise in Cisco Hosted Collaboration Solution (HCS) using CUCM along with the Cisco Unified Communications Domain Manager (CUCDM) and VOSS.- Proficiency in CUCDM and have a good understanding in provisioning of various telco devices and Jabber profiles. - Setting up of Active Directories, Enterprise Directories, Hunt Groups, Pick Up Groups, Call Forwards, Single Number Reach (SNR) along with Extension Mobility management.- Handle Logical decommissioning and commissioning of devices along with it's required configurations.- Besides provisioning, in depth troubleshooting on faults in the CHCS environment is also tackled.- Knowledge about Licenses across Jabber and other profile application usage. Show less • Manage, review and approve all planned and scheduled changes if required criteria is met. • Ensure that changes are communicated in a timely and adequate manner and ensure it is within scope • Conduct and Chair the Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings on a weekly basis• Consult, discuss and educate on change issues with project teams, implementation teams, SDM/SAM and Project Managers along with report generation. • Utilize the Change Management reporting system to monitor and track changes (Audit related).• Review all implemented changes to ensure it has been carried out and identify change requests that have not been acted upon in a timely manner while take appropriate action (Audit related).• Establish and maintain good rapport with strong relationships among the PM, SDM and SAM.• Problem solving & root cause identification skills along with adherence to policies and procedures.• Familiarity with project management approaches, tools and phases of the project lifecycle. Show less

  • Technical Support Engineer - Voice Operations

    Apr 2018 - May 2021

  • Change Manager - Problem & Change Management

    Mar 2015 - Mar 2018
• 

  IPC Systems, Inc.

  Nov 2021 - now

  Global Service Engineer