Pradeep Vishwakarma

Experience

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  Wipro

  Jan 2007 - Jan 2010

  Team Support executive

  * Managing a team of 12-15 associates.* Monitoring & feedback. Training & assisting new hires.* Generating & analyzing various reports.* Liaison with other areas of the company.* Motivating associates through effective management, career development & implementation of reporting mechanics.* Effective Outlier management.* Ensuring 100% compliance with various policies.* Conducting audits within the process.* Managing attendance & attendance incentives.* Absenteeism & Attrition control.* Liaison with the clients for various process updates. Show less

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  IUGO Training and HR Solutions

  Feb 2010 - Jul 2015

  Account Manager (HR- Recruitment)/ Sr Analyst

   Lead a capable team of Recruitment Consultants ,Head Hunters & HR Executives who are adept at helping clients effectively engage permanent executives and contact professionals of sound caliber across multiple industry sectors. Analyzing the requirements, sourcing/screening the relevant profiles through all the possible channels and networking, head hunting, etc. Responsible for END to END recruitment, Working closely with the Project Managers, BU heads in closing the requirement. Negotiate & convince the candidates to accept the offer & join at the earliest & Issuing the offer letter to the selected candidate. Responsible for reference checks of the selected candidates. Responsible for are Account Management, Payroll Management, Client Relationship Management, SLA Management, Business Development, Leadership, Coaching, Mentoring, Performance Grading, Innovation and R&D. Worked Closely on Applications Like CAZAR (Sniperhire), CRM (Peoplesoft, Siebel, Chordiant), HRMS – Human Rescourse Management System. Conducted HR interviews for finalization. Responsible for ON Boarding & OFF Boarding (Exit interviews), Performance Appraisals, Handling Employee Grievances, Employee Engagement Activities & Administration for performance management programs. Efficient usage of Job Boards like Monster, Jobsite, Planetrecruit, Totaljobs, IProfile, Reed, Jobserve etc. also Sourcing candidates via networking such as Linked in, Zoom Info, Google etc Coordinate with Hiring Managers and the job seekers, scheduling and conducting interviews. Work closely with Hiring Managers to maximize closures of requirements and minimize time to fill for the same. Show less

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  Symantec

  Jan 2016 - Jun 2020

  Renewal Operations Specialist

  • Ensuring highest levels of problem resolution accuracy and responsiveness. • Participating in cross functional team to identify the root causes and solutions for installed base issues • Collaborating with business users to ensure that data integrity requirements are clear and documented. • Coordinate problem resolution across multiple departments and systems. • Develop an in-depth knowledge of Symantec’s Oracle and SFDC installations, understand the relationship between them and serve as a subject matter expert. • Take complete ownership of reported issues through to completion of data correction. • Proactively review all incoming data to ensure that customer and asset information is correct • Review existing data, check for problems or duplicates, identify root causes, correct all inaccurate data, and document best practices. • Proactively monitor and research RMA transactions to ensure business data requirements are met. • Ensure that a root cause is identified for each problem found and execute a corrective action plan. • Research, diagnose, and correct problems reported through the Renewal Operations alias. • Recommend and implement process or system improvements to improve data integrity. • Participate in all installed base-related projects and clean-up initiatives. • Manage end of life quoting process; ensure renewal quotes adhere to documented guidelines. Show less

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  Hubilo

  Sept 2020 - now

  Strategic Leadership and Customer Advocacy:Spearheading a global team, serving as the go-to leadership point for seamless customer experiences and strategic escalations. Driving customer-centric strategies to foster cohesive experiences across regions.Empowering Teams for Excellence:Leading, mentoring, and empowering a team of Customer Success Managers, orchestrating remarkable event tech experiences. The goal is delivering exceptional service that makes events extraordinary.Collaborative Business Growth:Actively collaborating with Sales and Account Management teams, synchronizing efforts to acquire and retain clients. Aligning strategies to create a strong and impactful market presence.Journey Optimization and Product Innovation:Designing automated customer journeys to ensure users feel empowered at every interaction with Hubilo's innovative product. Working closely with Product and Engineering, translating customer feedback into enhanced features.Building a Stellar Brand Reputation:Elevating the company's brand recognition by curating compelling client testimonials, showcasing the impact of customer success stories on Hubilo's journey to excellence.Operational Excellence and SLA Adherence:Pioneering operational practices, monitoring performance, optimizing efforts, and meticulously tracking KPIs. Meeting SLAs at every turn is our commitment.Customer-Centric Growth Strategy:Driving product adoption and customer satisfaction, influencing lifetime value by ensuring a seamless and delightful experience on Hubilo. Our success is measured by the success of our customers.Talent Development and Efficiency Optimization:In collaboration with the HR leadership team, crafting talent development plans, nurturing growth, and optimizing resources for superior business efficiency. Show less

  • Senior Manager - Customer Experience (Global)

    Jan 2023 - now

  • Regional Manager - Customer Experience (US & Canada)

    Jan 2022 - Feb 2023

  • Lead - Customer Success (US & Canada)

    Feb 2021 - Jan 2022

  • Client Success Manager

    Sept 2020 - Feb 2021
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  Fielddrive

  Jan 2024 - now

  Senior Manager - Project Management