Austin Serody

Experience

• 

  Bridgewater State University

  Feb 2021 - Mar 2021

  Peer Leader

  I improved 24 students' understanding of financial reporting through weekly lab work, where I guided the students in topics including debits and credits, the creation and flow of the 4 financial statements, and reporting methods. With my input in team meetings, I adapted the course to create a game plan for the upcoming units.

• 

  University of Massachusetts Amherst

  Sept 2022 - May 2024

  Student Dining Commons Staff

  I ensured the quality of the dishes served in terms of appearance, taste, and consistency, surpassing expectations of a #1 ranked college dining commons as I prepared and cooked meals for hundreds of students daily. With every shift, I organized and optimized my workstation to efficiently cook and send out food in a fast-paced environment to certify customer satisfaction regarding food availability, safety, and value.

• 

  Lowe's Companies, Inc.

  May 2024 - now

  I manage a team of 5-7 cashiers, putting my team in their strongest positions and ensuring optimal customer service, transactional accuracy, and inventory precision through training and corrective feedback that strengthens organizational culture and employee development. With customers directly, I investigate and resolve complex transaction and delivery issues using problem-solving skills leading to happy and successful customer experiences and more repeat customers. I used 5 cashier techniques to ensure accurate transactions and exceptional customer service as the final interaction for customers that left them with a positive attitude towards the company. I also sold dozens of credit cards performing a pitch tailored to each customer by identifying the type of customer and products they are purchasing

  • Front End Supervisor

    Dec 2024 - now

  • Cashier

    May 2024 - Dec 2024