Valeria Gennari

Experience

• 

  Logos Group

  Jan 2011 - Jan 2016

  Managing all the technical aspects of the relationship with clients. In detail:• Support project management team in technology-related questions and technical challenges;• Analyze prospects’ business and technical requirements and developing solutions that meet those needs.• Work with product development teams to customize products for individual customers;• Elaborate reports and KPI;• Demonstrate products to customers and explain how the proposed product or solution meets customers’ needs.• Collaborate with various members of the production and sales teams to assess the scope of work and produce cost estimates;• Provide technical service before and after a sale, to ensure customer satisfaction and strengthen customer relationships;• Work closely with the sales and business account management teams to win new business and increase sales to existing customers. Show less Project management and coordination of a team of project managers. In detail: • Monitor daily activities of the production team including workload and relevant indicators;• Manage team performance and provide leadership in order to ensure a premium service level to both internal and external customers;• Set the team’s targets, together with the Director of Production;• Manage vendor and customer relationships;• Support sales and marketing when necessary;• Identify corrective measures and discuss implementation strategies with other internal stakeholders (Sales, Vendor Management, Director of Production);• Be first escalation point for both team members and internal customers;• Take care of customer requests and following up on them to achieve an excellent level of customer satisfaction;• Train junior project managers. Show less

  • Technical Account Manager

    Jan 2016 - Jan 2016

  • Senior Project Manager and Team Lead

    Jan 2013 - Jan 2016

  • Translation Project Manager

    Jan 2011 - Jan 2013
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  Editha srl

  Jan 2016 - now

  Migration specialist
• 

  Timage Srl

  Feb 2017 - Jun 2018

  Language Services Specialist

  • Implement internal and technical documentation and processes;• Support project management team in technology-related questions and technical challenges;• Analyze prospects’ business and technical requirements and developing solutions that meet those needs;• Elaborate reports;• Provide cost offers to clients;• Manage translation, proofreading and QA steps;• Finalize translated documentation and deliver to clients.

• 

  Mangrovio

  Jan 2018 - now

  Web design and ecommerce set up for small businesses and freelance. Web writing for websites, social media, newsletter campaigns with a nod to SEO.• Web Design• Website content writing• Social media post writing• Newsletter campaigns and automations• Setup of Google Analytics & Search Console accounts Virtual assistance, support and consulting for small businesses and freelancers. I provide customized packages to assist in the daily workload. Some of my services are:• Social Media Management• Webdesign• Email Management• Invoicing• Research• Etsy Optimization

  • Web designer & Project Manager

    Oct 2020 - now

  • Virtual Assistant

    Jan 2018 - Oct 2020
• 

  Cera una bolla

  Jun 2018 - Aug 2022

  Virtual Assistant

  • Webdesign• Email Management• Invoicing• E-commerce management

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  Associazione Rete al Femminile

  Feb 2024 - now

  Consigliera & Referente Comunicazione