Flavia Franca

Experience

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  Hotel Gran Marquise

  Feb 2012 - Jan 2015

  Banquet Assistant

  Ensured that meeting and event spaces were set up according to event documentation and customer specifications. Ordered necessary supplies for the department, including tableware, glassware, serving trays, and tablecloths. Regularly interacted with guests to gather feedback on product quality and service levels, promptly addressing and resolving any issues or complaints to ensure a high level of satisfaction.

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  Tryp Pernambuco By Melia

  Apr 2015 - Sept 2016

  Groups and Events Assistant

  Managed group bookings, meeting spaces, facilities, room lists, and VIP requirements. Assisted the food and beverage team with planning special meals and selecting menus. Worked to upsell business opportunities to maximize revenue while meeting customer budgets and needs. Conducted post-event follow-ups to enhance service performance.

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  Pontes Hotéis & Resorts

  Oct 2016 - Jul 2019

  Events Planning Specialist

  Managed customer requests and budgets by handling calls, responding to emails, conducting planning meetings, and performing site inspections. Prepared quotes, documents, contracts, and processed internal service orders for corporate meetings, seminars, and group events. Reviewed bookings for rooms, meeting facilities, equipment, private meal reservations, budgets, and invoices. Participated in pre- and post-convention meetings to understand client needs and gather feedback on product quality, service, and overall satisfaction. Show less

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  Femme De Carriere

  Aug 2020 - Oct 2021

  Salesperson

  Provided exceptional fashion consultation and customer service by understanding clients' needs, recommending outfits that exceeded their expectations, and fostering strong relationships to build customer loyalty. Ensured the store was visually appealing through meticulous product presentation, regular restocking, and maintaining cleanliness and attractive visual displays. Operated the cash register and managed cash handling, while also assisting the manager with special orders, virtual sales, and administrative tasks. Show less

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  Bayshore Pharmacy

  Sept 2021 - Jan 2023

  Pharmacy Assistant

  Operational Management: Ensured smooth operations, including inventory control, staff scheduling, and workflow management.Financial Oversight: Managed budgets, controlled costs, and handled billing.Customer Relations: Oversaw customer service, addressed patient concerns, and ensured high patient care.

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  The Metcalfe Hotel by Gray Collection

  Jan 2024 - now

  Food And Beverage Supervisor

  Oversee and coordinate all Food & Beverage operations, including restaurant, bar, and banquet services. Lead and motivate the team to deliver exceptional customer service, manage staff schedules, and ensure quality and safety standards are consistently met across the department. Maintain an efficient, clean, and hazard-free environment, dedicated to continuous improvement and a high-quality guest experience.