Jessica Greco

Experience

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  IBM

  Jan 1995 - Jan 1999

  Programmer/Technical Support Administrator

  * Intern for 2 years serving to assist in hardware planning, database creation for customer engagements, and imaging machines* Supported internal IBM customers in workstation and VM as well as Lotus Notes pilot for Sears* Excelled in solving problems for customers* Created processes and procedures to enable support team to provide more efficient problem resolution

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  Electronic Data Systems

  Jan 1999 - Jan 2000

  Technical Support Team Leader

  * Led technical support team to handle support calls for the USPS account* Ensured customer support SLA's were achieved* Managed team shift scheduling* Created support procedures and processes to expedite problem resolution

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  IBM

  Jan 2000 - Jan 2007

  Software Engineer

  * Headed WebSphere installation team coordinating design documentation, resource allocation, deadlines, risk analysis, defect prioritization for releases, retrospectives, and more* Managed WebSphere Application Server projects across disciplines including development, test, and management teams in different geographical locations (Toronto, Austin, Rochester, Poughkeepsie, RTP, etc.)* Led daily and weekly status meetings for WebSphere Application Server to track critical defects and line items for all impacted teams (at least 40+ team leaders/managers)* Worked with contributing teams to release service packs, patches, and major releases of WebSphere Application Server including development, function verification test, system verification test, translation verification test, usability, and more* Created project documentation - including status reports on resources, deliverables, defects, line items - and presented to upper management weekly* Developed and managed timelines for milestones and deliverables to ensure successful delivery* Spearheaded and implemented migration, deployment, and tooling improvements of Rational Portfolio Manager for team organization* Provided level 2 problem management for WebSphere Application Server to external customers Show less

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  Fidelity Investments

  Oct 2015 - now

  As Delivery Program Manager, I:- Establish and drive the Wealth Client Digital Experience strategic initiative program for Wealth Solutions domain by creating the program strategy, governance model, sub-initiatives/deliverables aligned to outcomes, and overall roadmap that involves over 25 partner teams across multiple BUs and domains- Execute on the governance model through initiative kickoffs with key stakeholders and partner teams and identify workstreams and owners for the key outcomes to align going forward through metascrums- Coordinate deep dives with workstreams to ensure business needs are clear and alignment and progress is made for the high-level deliverablesCreate new team and channels in MS Teams and Sharepoint site for initiative to provide central location for document storage; develop site pages for each strategic outcome tracking workstream progress, dependencies, issues, metascrum and alignment meetings summaries, and more- Plan and facilitate strategic initiative quarterly reviews for executive leadership (PAL level), including marketing and distribution, to provide program progress and review roadmap- Assist domain leadership with QTR/QBR updates in Portfolio Central for the strategic initiative including deliverable progress, initiative commentary, and resource allocation- Develop plan of overall portfolio of work for the ongoing digital experience group squad which includes over 10 initiatives and the sub-initiatives aligning to each initiative ensuring all was accounted for, reviewed with senior leadership and input into JiraAlignI also established and oversaw the Alternative Investments strategic initiative prior to moving to the Wealth Client Digital Experience strategic program. Show less As Scrum of Scrum Master, I:- Establish product area and scaled organization for the new Alternative Investments product area by establishing strategy, vision, and mission statement (program charter); objectives and KPIs; scaled events including bi-weekly scaled scrum, weekly metascrum, quarterly planning- Define initiatives, sub-initiatives, and prioritized MVP deliverables by working with leadership and ensure transparency by tracking in tooling (i.e. JiraAlign)- Create collaboration space as well as storage of documentation for the new product area by establishing a new confluence space and providing structure for all of the teams’ information- Partner with product owners across product areas to develop, maintain, and prioritize product backlog and incorporate into delivery tools, i.e. Jira, JiraAlign, Confluence- Coordinate and drive delivery, prioritization and alignment across scaled organization on shared initiatives using Scrum@Scale framework across BUs and product areasPlan, organize and facilitate quarterly planning for product area- Ensure continuous improvement through feedback from scaled retrospectives & demos- Provide insight and transparency to all deliverables including milestones, risks, process improvements and metrics through Agile delivery tools, i.e. Jira, PowerBI, Roadmap- Influence, develop and create sense of community for the product area through mentoring, creating Community of Practice (CoP) for scrum masters, organizing learning sessions for Product Area, and forming newsletter committee Show less I served as a scaled scrum master to oversee large scale initiatives including server decommission and migration to Snowflake and S3 across more than 15 teams that were in different geographies. This required organizing all scaled events (metascrum, scaled scrum, scaled demo, scaled retro) as well quarterly planning. Another scaled initiative I helped to start up was SocialWatch which was a platform established utilizing all types of data including Brandwatch, Reddit and more to evaluate Fidelity’s impact using sentiment, emotion and other data modeling. This required frequent executive checkpoints for feedback to continuously improve and deliver based on stakeholder input. This initiative was across various product areas to successfully deliver. In the spirit of growing in our agility, I also used AgilityHealth to assess our team’s agile health. I helped set initiatives/sub-initiatives for the scaled initiatives and ensured our delivery tools like Jira and JiraAlign were updated. Utilizing roadmap in JiraAlign and other tools, I ensured all of the work in flight was transparent to executive stakeholders. Show less

  • Delivery Program Manager

    Nov 2023 - now

  • Director Scrum of Scrum Leader

    Jan 2023 - Nov 2023

  • Scrum Master

    May 2017 - Jan 2023

  • System Analyst

    Oct 2015 - May 2017