Gopinath Jayagopal

Experience

• 

  Microsoft

  Jan 2004 - now

  Senior Technical Program Manager

  Senior Technical Program Manager, Azure Reliability Engineering Aug 2019 - Present Led, designed, and built Azure Reliability tagging system (ARTS) which made Azure the most reliable cloud. Designed and build the process workflow to identify the owners which removed imminent risks and security threads across Azure and Microsoft.Senior Program Manager, Universal store and Commerce + Eco Systems Jan 2015 – Jul 2019 Drove and executed operational priorities, roadmaps, capacity planning, asset management and operational readiness across Universal store and commerce + eco systems division.Operations Program Manager, Bing Ads• Responsible for applications of high availability. Improve our ability to respond to Live Site incidents quickly and efficiently.• Contributed to KPIs and metrics that drive high performance and tangible results.• Managed overall release management. • Drove various bing ads specific initiatives like rebranding, holiday readiness, BCP failover readiness, data center failovers and security compliance (SOX/PCI)• Managed onshore & offshore Vendor team.• Implemented a capacity management program to maximize elasticity for our customers while minimizing our operating costs.• Collaborated with engineering teams to drive operational improvements into the deployment, reliability, and cost of the service.• Driven Ship room meetings and daily triage meetingsTest Lead, Services IT, Hyderabad, India • Overall Project Management and Program direction• Recruit and build the dev and test teams. Show less