Bharat Ganvir

Experience

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  SVN Systems Technologies

  Jul 2010 - Mar 2013

  Technical Support Engineer

  Worked as a Z196server support engineerResponsibilities:  Worked on above project of DATA center. First Level Technical Support for all the installed IBM hardware. Responsible for mentoring and guiding team members. Provide regular tech talks. Analyzing port and link incident to find the root cause. Hardware knowledge in IBM system Z196 Mainframe Hardware Manages daily hardware logs of DS8300 and DS8800 through HMC Manages SAN switches events and troubleshoot. Assuming the role of a shift lead to ensure the smooth handling of incoming requests in a shift. Handling and prioritizing customer requirements to ensure minimal downtime and customer satisfaction. Creating Array, pools, LCU & Array site in DS 8300 & DS 8800 Storage Show less

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  Wystek Systems Technologies PVT. LTD

  Apr 2013 - May 2014

  Sr. Technical support engineer

  Working as a Storage support Engineer, AIX & Z series server support engineerResponsibilities:  Worked on above project of DATA center. First Level Technical Support for all the installed IBM hardware. Responsible for mentoring and guiding team members. Provide regular tech talks. Analyzing port and link incident to find the root cause. Basic administrative work done on AIX servers. Hardware knowledge in IBM system Z196 Mainframe Hardware Manages daily hardware logs of DS8300 and DS8800 through HMC Manages SAN switches events and troubleshoot. Assuming the role of a shift lead to ensure the smooth handling of incoming requests in a shift. Handling and prioritizing customer requirements to ensure minimal downtime and customer satisfaction. Creating Array, pools, LCU & Array site in DS 8300 & DS 8800 Storage Manage IBM Tape Library 3584. Show less

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  IBM India Private Limited

  May 2014 - now

  Working as a Storage ans SAN support EngineerResponsibilities:  Assuming the role of a shift lead to ensure the smooth handling of incoming re-quests in a shift. Handling and prioritizing customer requirements to ensure minimal downtime and customer satisfaction. Remotely manage and administer customer and Data Center. Responsible for monitoring and guiding team members. Provide regular tech talks. Analyzing port and link incident tickets to find the root cause. Provisioning of LUNs to heterogeneous hosts in a diverse environment. LUN masking to enable selective Storage presentation. Configuring new SAN switches into existing live environment. Upgrade firmware of SAN switches & taking backup of SAN switches. Use SAN tools to pull out and do a preliminary analysis of the logs for IBM Stor-age boxes and SAN switches and make recommendations before referring to the third line of support. Monitors system performance daily to ensure adequate response times for pro-duction applications. Provides recommendations to management on changes, upgrades, and new hardware as required. Software installation and management. Performance monitoring & resource utilization like CPU, Memory, Disk etc. Creation of aliases, zoning of hosts to respective storage arrays for storage presentation. Creation of user accounts on IBM Storage and IBM SAN Switches.  Upgrade firmware of DS8800 and DS8300. Taking storage system backup before upgrade. Identify and troubleshoot issues on the host side related to storage. Coordinate with technicians onsite for hardware calls logged and verify action taken. Creating Array, pools, LCU & Array site in DS 8300 & DS 8800 Storage. Upgrade the firmware of IBM tape Library 3584. Identify and troubleshoot issues in tape Library. Installation of New Tape Drives and configuration. Hardware knowledge in IBM system Z Series Mainframe Hardware. Show less

  • Storage Support Specialist

    May 2014 - now

  • Support Specialist

    May 2014 - now