Adin Noviana

Experience

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  Malam Museum

  Jun 2016 - Jul 2018

  Content Specialist

  Responsible for taking the raw footage, then turning it into one cohesive video or film. Must make an outline and script and any special instructions about what should happen in each scene. Manipulating film and video footage using modern editing techniques. Maintaining continuity while moving shots according to scene value. Trimming footage and putting together the rough project.Inserting dialog, sound effects, music, graphics, and special effects.

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  Angkasa Pura | Airports

  Sept 2018 - Nov 2018

  Public Relations Intern

  - Stablishing and maintaining relationships with consumer, community, employee, and public interest groups. - Writing press releases and other media communications to promote clients.Planning or directing the development of programs to maintain favorable public and stockholder views of the organization's agenda and accomplishments. - Coaching client representatives in effective communication with the public and employees.- Studying the organization's objectives, promotional policies, and needs to build public relations strategies that influence public opinion and promote products, ideas, and services.- Preparing and editing organizational publications, including employee newsletters or stockholders' reports, for internal and external audiences.- Updating and maintaining social media content. - Conferring with managers to identify trends and group interests and providing advice on business decisions. Lihat lebih sedikit

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  BCA Bank

  Jan 2019 - Jan 2019

  Asisten STAR Teller
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  PT Kereta Api Pariwisata (KAWISATA)

  Feb 2020 - Feb 2022

  Customer Care Officer

  - Providing services to prospective and train passengers, related to providing information and handling complaints at the station.- Serving information needs related to services and programs of Indonesian Railways Services (PT KAI Persero)- Handle and follow up on any customer complaints, suggestions, and criticisms to the relevant units1. Successfully resolved 95% of customer complaints and achieved a 98% customer satisfaction rating in the past year.2. Implemented a new customer care training program that led to a 20% increase in customer retention and a 15% decrease in call wait times.3. Assisted in the development of a customer care policy manual to ensure consistency and quality in service delivery.4. Managed a team of 10 customer care representatives, providing coaching and support to improve their performance and achieve departmental goals.5. Collaborated with cross-functional teams, including sales and operations, to improve overall customer experience and increase upselling and cross-selling opportunities. Lihat lebih sedikit

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  Kinanti Consultant

  Feb 2023 - now

  Lead of Event Management

  - Assessing the service needs of clients and linking them to the appropriate resources and providers- Facilitating programs and services, and transportation- Developing a resource directory for easy access1. Successfully planned and coordinated multiple corporate events, including conferences, trade shows, and product launches, resulting in positive feedback and increased attendance.2. Implemented cost-cutting measures for event budget, resulting in significant savings and increased return on investment.3. Developed and maintained strong relationships with vendors, negotiating favorable contracts and ensuring timely delivery of event materials and services.4. Assisted in the development of unique and engaging event concepts, resulting in memorable and highly successful events.5. Demonstrated exceptional organizational skills and attention to detail in managing all aspects of event logistics, from scheduling and set-up to attendee registration and post-event follow-up. Lihat lebih sedikit