Nitesh Pawar

Experience

• 

  Uniview Technology India Pvt.Ltd

  Oct 2015 - Oct 2016

  Technical Executive
• 

  RBS BUSINESS SERVICES LTD

  Jun 2017 - Mar 2018

  Technical Support Engineer

  I was working in Royal bank of Scotland since 09th June 2017 to 31st March 2018 as technical support engineer.Roles and Responsibility• I am working as inbound agent. To take remote of user and resolve the issues regarding outlook and any software related issues.• For the hardware related issues we generate the tickets and assign to the concern hardware team.• We guide to the user who is working from home , regarding work from access and propay application issue• We help to the user to unlock his domain account and password.• We resolve the virtual client applications issue, VDI machines London machines etc.• Field incoming tickets from end-users to resolve the application issues.• Prioritize, schedule, and administer all instances where issues are reported.• Perform 1st level if possible• Record, track and document the problem-solving process, including all successful and unsuccessful.• Communicate application problems and issues to key stakeholders, including management, Development teams, End-users, and Managers.• Identify and learn appropriate software applications used and supported by the organization.• Apply diagnostic utilities to aid in troubleshooting.• Experience in handling standard windows applications/software such as outlook2010, MS Office 2010, Internet Explorer 11, Windows password reset calls and troubleshooting windows7 OS. Show less

• 

  Aditya Birla Capital

  Apr 2018 - Apr 2019

  Remote Desktop Support Engineer

  I was working in Aditya Birla Capital since 1st April 2018 to 22nd April 2019 as Remote support engineer• I am working as inbound and outbound engineer. We resolve the many issues regarding the banking application based on ios and android device.• Many of the applications belonging web link which is based on desktop.• We configure the mail application in mobile device. Maas360 which is based on MDM tool. We have the access of the MDM tool. • We support for the mobile application related to the insurance. EAPP, Presales, Instaverify. Alt work life.• We are tried to resolve the issue in of outlook. System related.• We support for the branches. We help the branch user to install the application. Show less

• 

  Axis Bank

  Apr 2019 - Mar 2020

  Remote desktop support

  I was working in Axis Bank since 23rd April 2019 to 3rd march 2020 Desktop support engineerRoles and Responsibility• I am working as inbound agent. To take remote of user and resolve the issues regarding outlook and any software related issues.• User raised the incident related to the system and we resolve the software related issue.• We help to the user to unlock his domain account and password.• We resolve the virtual client applications issue, VDI machines London machines etc.• Field incoming tickets from end-users to resolve the application issues.• Prioritize, schedule, and administer all instances where issues are reported.• Perform 1st level if possible• Record, track and document the problem-solving process, including all successful and unsuccessful.• Communicate application problems and issues to key stakeholders, including management, Development teams, End-users, and Managers.• Identify and learn appropriate software applications used and supported by the organization.• Apply diagnostic utilities to aid in troubleshooting.• Experience in handling standard windows applications/software such as outlook2010, MS Office 2010, Internet Explorer 11, Windows password reset calls and troubleshooting windows7 OS. Show less

• 

  CMS IT SERVICES Pvt. Ltd.

  Mar 2020 - Jul 2020

  Remote Support Engineer

  • I am working as inbound agent. To take remote of user and resolve the issues regarding outlook and any software related issues.• User raised the incident related to the system and we resolve the software related issue.• We help to the user to unlock his domain account and password.• Field incoming tickets from end-users to resolve the application issues.• Prioritize, schedule, and administer all instances where issues are reported.• Perform 1st level if possible• Record, track and document the problem-solving process, including all successful and unsuccessful.• Communicate application problems and issues to key stakeholders, including management, Development teams, End-users, and Managers.• Identify and learn appropriate software applications used and supported by the organization.• Apply diagnostic utilities to aid in troubleshooting.• Experience in handling standard windows applications/software such as outlook2010, MS Office 2010, Internet Explorer 11, Windows password reset calls and troubleshooting windows7 OS. Show less