Arthur C.

Experience

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  Arthur Cayeiro Fotografias

  Jan 2016 - Jan 2021

  Manager
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  CENTURY 21®

  May 2019 - May 2020

  Real Estate Consultant
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  Sitel

  Dec 2020 - Jan 2022

  • Management and support of phone calls, emails and online messages, essentially in English, but eventually in Portuguese, Spanish and Italian.• Resolution and handling of IT-related issues.• Mediation between guests and hosts.• Management of formal complaints.• Understanding and delivering quality support to all customers in a fast, simple, creative and uncomplicated way.• Working with a fast-paced and sometimes stressful environment.• Soft and hard skills put into practice everyday in various scenarios. Show less • First line support to a financial and accountancy software through phone calls, emails, and live chats.• Understand the customer's final goals and advise them on how to record and treat all their financial data. • Perform troubleshooting steps and IT-related technical assistance.• Able to deal with a fast-paced working environment.• Ability to handle customer's formal complaints and objections.• Working with a high pressured and multitasking daily routine.• Assist and handle the creation of Invoices, Bills, Journal Entries, Payments, Deposits, Bank Reconciliations, etc.• Providing support with proven success and customer's satisfaction.• Daily handle support to the UK market in English language. Show less

  • Support Ambassador - Airbnb

    Jun 2021 - Jan 2022

  • Customer Success Specialist - Intuit QuickBooks Online

    Dec 2020 - Jun 2021
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  Porto Seguro

  Dec 2020 - Feb 2021

  Product Promoter
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  Hilton

  Jan 2022 - May 2023

  • Assistant Front Office Manager

    Jan 2023 - May 2023

  • Front Office Shift Leader

    Sept 2022 - Jan 2023

  • Front Office Agent/Night Auditor - Sé Catedral Hotel Porto, Tapestry Collection by Hilton

    Jan 2022 - Sept 2022
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  Torel Boutiques

  May 2023 - Nov 2024

  Duty Manager