Mangesh J

Experience

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  Cleartrip.com

  Jan 2006 - Jan 2011

  Handling a team of 15-20 people.Handling customer escalation and answering mails.

  • tl

    Jan 2006 - Jan 2011

  • tl

    Jan 2006 - Jan 2011
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  JinKorp International Inc.

  Mar 2011 - Mar 2014

  General Manager -operations
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  PL Worldways

  Dec 2014 - Jun 2015

  Assistant manager - Sales

  Sales,B2B Sales,business development,Relationship management,key account management, new business development,operations management, sales management,social media marketing, e-commerce,sales operations.

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  Writer Information

  Jul 2015 - Nov 2018

  Asst manager Sales

   Generating new business and servicing the existing ones. Maintaining Crm, key accounts and thereby look for business opportunities within them. Handling IT infrastructure, software sales, hims, colocation, Cloud computing, Data center , Saas , and business processes to corporates and take the same to closure. Contracting with clients thereby keeping accounts updated on the payments and billing. Keeping track of competitors offering and strategies and thus adapting accordingly. Understanding client, requirements and propose solutions, engage in commercial discussions. Having knowledge of operations apt in co-ordinating with operations and customer service department to resolve client issues. Making clients aware of the services of the company by using digital marketing tools such as email marketing. Research target prospects, penetrate and establish initial contact with key executives within target companies through telephone, generate leads via phone/email/teleconferences. Good communication and interpersonal skills with proven abilities in customer relationship management and team management. Show less

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  Travel Sync Global Accommodations

  Nov 2018 - Nov 2021

  Bus Dev and Key accts Manager

   Generating new business and servicing the existing ones. Attending to client queries and routine correspondence on daily basis. Responding to emails from clients ,providing them with the best solution for their stay in hotels or service apartments as per their budget and location worldwide. Schedule meetings and appointments with current and potential clients. Establish and maintain current and potential client relationships. Contracting with clients thereby keeping accounts updated on the payments and billing. Keeping track of competitors offering and strategies and thus adapting accordingly. Understanding client, requirements and propose solutions, engage in commercial discussions. Making clients aware of the services of the company by using digital marketing tools such as email marketing, social media marketing as well as one on one marketing. Research target prospects, penetrate and establish initial contact with key executives within target companies through telephone, generate leads via phone/email/tele conferences. Follow up with the clients and respective account managers for closures. Good communication and interpersonal skills with proven abilities in customer relationship management and team management. Conducting market analysis and summarizing data. Formulate, direct and coordinate marketing activities and policies to promote services, offered by the suppliers. Co-ordinate with the operations team for smooth and successful execution of ongoing and new business venture. Providing regular feedback to the management on market feedback, competitive scenarios, product feedback and other related business issues. Show less

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  Iron Mountain

  Jul 2022 - now

  Senior Customer Service Executive

   Currently handling large Mnc’s Banks, Nbfc’s and Fmcg’s companies in the west region Knowledge of Sales force (crm) Coordinating with Clients, warehouse, logistics and key account managers from time to time to ensure flawless deliveries. Answering mails from Customer, handling phone calls, on time service have been part of my customer service portfolio. Assisting accounts with billing in case of disputes from the client’s end. Sending monthly reports to the clients.