Prateek Pushp

Prateek Pushp

Intern

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location of Prateek PushpBengaluru, Karnataka, India

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  • Timeline

  • About me

    Customer support Engineer at Aptean

  • Education

    • Ajeenkya D Y Patil University

      2015 - 2019
      Bachelor of Engineering - BE Telecommunications Engineering
  • Experience

    • Friends Union For Energising Lives (FUEL)

      Dec 2018 - Jan 2019
      Intern
    • Topp-scholars

      Jun 2019 - Dec 2020
      Marketing Executive
    • Aptean

      Apr 2021 - now

      1.Analyze customer problems, perform diagnostic procedures to identify, isolate, and resolve root causes of problems.2. Updates and maintains technical documentation, procedure and troubleshooting manuals for software and users.3.Responsible for upgrading the Database version and underlying software, migrating Database and integrating 3rd party services and applications.4.Maintaining customer relationships with overseas clients and working efficiently with the overseas team.

      • Customer Support Engineer

        Jul 2023 - now
      • Customer Success Analyst

        Apr 2021 - Jul 2023
  • Licenses & Certifications