Prateek Pushp

Experience

• 

  Friends Union For Energising Lives (FUEL)

  Dec 2018 - Jan 2019

  Intern
• 

  Topp-scholars

  Jun 2019 - Dec 2020

  Marketing Executive
• 

  Aptean

  Apr 2021 - now

  1.Analyze customer problems, perform diagnostic procedures to identify, isolate, and resolve root causes of problems.2. Updates and maintains technical documentation, procedure and troubleshooting manuals for software and users.3.Responsible for upgrading the Database version and underlying software, migrating Database and integrating 3rd party services and applications.4.Maintaining customer relationships with overseas clients and working efficiently with the overseas team.

  • Customer Support Engineer

    Jul 2023 - now

  • Customer Success Analyst

    Apr 2021 - Jul 2023