Mickaël G.

Experience

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  Erasmus Student Network

  Aug 2011 - Jan 2012

  Volunteer
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  Université de Lorraine

  Jul 2012 - Sept 2012

  🌐International Students Guide🌐

  🔹 Operated a booth at the train station to welcome incoming international students and offer essential information regarding city navigation and administrative procedures.🔹 Successfully assisted over 100 international students within a three-week period, ensuring they felt welcomed and supported as they began their academic journey at the University of Lorraine.🔹 Provided firsthand guidance and support to facilitate a smooth transition for international students into their new environment. Show less

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  Erasmus Student Network

  Feb 2014 - Aug 2021

  🔹 Health & Well Being Trainer & Training Manager (Erasmus Student Network):🔹 Prepared, Facilitated, and Evaluated a 4-day training on Mental Health & Well Being in Istanbul, Turkey, utilizing the Atlas of Emotions by Paul Ekman to enhance emotional intelligence among 20 participants from diverse backgrounds.🔹 Coordinated an Online Training Event for the International Erasmus Games during the COVID-19 pandemic, leading two sessions and ensuring continuity of the sports program.🔹 Produced detailed workshop outcome reports to showcase the effectiveness of the training sessions.🔹 Conducted a comprehensive survey to assess the well-being of volunteers within the organization, informing future training and support initiatives. Show less 🔹 Attained the highest level of program lifecycle for trainers within the Erasmus Student Network, demonstrating expertise and leadership in delivering impactful workshops.🔹 Delivered over 100 hours of workshops across various countries and cultures, covering diverse topics such as Event Management, Intercultural Awareness, Personal Development, and Mental Health & Well Being, reaching out to 500 participants.🔹 Developed a proprietary assessment system utilizing a spider wheel to measure progress against benchmarks for achieving senior trainer status, ensuring continuous improvement and effectiveness in training delivery.🔹 Mentored 4 aspiring trainers during advanced training sessions, offering guidance, advice, and support to facilitate their growth and development within the organization. Show less 🔹 Collaborated with National Representatives to identify and capture the learning needs of delegations from France, Spain, Portugal, Italy, and Malta, ensuring alignment with mandatory topics outlined by the International Board.🔹 Designed event agendas from a content perspective, ensuring comprehensive coverage of identified learning needs and coordination with the local Organising Committee for training logistics.🔹 Coordinated workshop holders for all sessions, facilitating seamless delivery of workshops and ensuring alignment with event objectives. Show less 🔹 Reviewed and enhanced the training session outline within the International Committee for Education, emphasizing the added value of volunteering from a competence development perspective.🔹 Contributed to the development of skills assessment methods to evaluate and enhance competency levels among participants.🔹 Coordinated a team focused on competence development, fostering collaboration and synergy to achieve committee objectives effectively.- Coordinating teams focusing on competence development Show less 🔹 Produced comprehensive guidelines for local event organization aimed at promoting mobility opportunities, ensuring that local organizations were well-equipped to fulfill the mission of promoting international mobility within the organization.🔹 Organized a conference on international mobility opportunities at the European Parliament, which gathered 60 participants from both within and outside the organization, highlighting the importance of mobility initiatives on a broader scale.🔹 Managed events for the training program of the organization, assisting local organizations in organizing international training events to bring together members of the network and foster collaboration and skill development. Show less 🔹 Represented French local organizations at the international level and communicated relevant information from the international level to the local organizations, facilitating exchange and collaboration between different levels of the organization.🔹 Played a pivotal role in increasing France's involvement in international discussions within the organization, contributing to broader strategic initiatives and decision-making processes.🔹 Guided the French Delegation during the General Assembly for two consecutive years, providing leadership on strategic topics, and overseeing event registration for the delegation.🔹 Worked closely with an Employee (Secretary General) as part of the first National Board to incorporate professional expertise into the organization's operations.🔹 Chaired a Council of National Representatives meeting, ensuring adherence to statutes and standing orders while facilitating productive discussions and decision-making. Show less

  • 🧬Health & Well-Being Trainer & Training Manager🧬

    Nov 2019 - Aug 2021

  • 🎓Senior Trainer - Mentor - Advisory Team of the Training Programme🎓

    Aug 2014 - Nov 2019

  • 🎓Regional Training Coordinator (France, Spain, Italy, Portugal, Malta)🎓

    May 2018 - Jul 2019

  • 🎓International Committee for Education Vice-Chair🎓

    Jul 2016 - Dec 2016

  • 📋Secretary of the Council of National Representatives 📋

    Feb 2016 - Jul 2016

  • 🎓Events Manager for Education Programs🎓

    Jun 2013 - Jul 2015

  • 🌍National Representative - ESN France 🌍

    Feb 2014 - Apr 2015
• 

  European University Foundation

  Mar 2016 - Sept 2016

  🎓Project and Events Trainee 🎓

  🔹 Authored a project proposal, in collaboration with a mentor, aimed at promoting the inclusion of refugees in higher education, in response to an Open Call from the Directorate General Education of the Commission. The proposed project had a budget of €500k.🔹 Demonstrated strong project management skills by conceptualizing, drafting, and presenting a comprehensive proposal to address the needs of refugee students in higher education.🔹 Represented the European University Foundation at the EAIE conference in Liverpool, showcasing the organization's commitment to international collaboration and higher education initiatives. Show less

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  European Youth Forum

  Dec 2016 - Mar 2017

  🎉Events Consultant 🎉

  🔹 Took on the responsibility of coordinating the entire program for the one-day event, comprising 150 activities across 10 locations, and managed a team of over 50 volunteers.🔹 Collaborated with local stakeholders, including the city of Maastricht, to ensure the event's success and accommodate their needs within the program.🔹 Relocated to Maastricht prior to the event to liaise with local stakeholders and oversee logistical arrangements.

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  CONFIA International

  Aug 2018 - Aug 2021

  🎓 Higher Education Trainer🎓

  🔹 Designed and facilitated a dynamic 2-hour workshop for 40 international students at the University of Reims Champagne Ardenne, aimed at fostering intercultural awareness and challenging stereotypes.🔹 Sparked engaging discussions among participants to promote understanding and appreciation of diverse cultures and perspectives.🔹 Utilized interactive activities and group exercises to encourage active participation and exchange of ideas among attendees.

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  Université de Reims Champagne-Ardenne

  Sept 2018 - Mar 2019

  🔹 Implemented Mobility Online tool at the University of Reims, utilizing SQL language to customize the tool to fit the specific needs of URCA while collaborating closely with the solution provider.🔹 Employed change management strategies to ensure successful implementation, organizing awareness sessions for teachers, administrative staff, and students to familiarize them with the tool and gather feedback for continuous improvement.🔹 Represented the International Relations Office at the EAIE conference in Geneva, Switzerland, showcasing URCA's commitment to internationalization.🔹 Initiated project management for the application to the Bienvenue en France label, demonstrating a proactive approach to enhancing the university's international standing.🔹 Utilized Power BI for data visualization, enabling comprehensive analysis and reporting of data captured through the Mobility Online tool. Show less 🔹 Delivered a comprehensive 12-hour course on Professional Development at the University, stepping in as a substitute teacher.🔹 Covered various aspects of professional growth and career advancement, including skills development, networking strategies, and career planning.🔹 Engaged students through interactive lectures, discussions, and practical exercises to enhance their understanding and application of professional development principles.🔹 Provided guidance and support to students to help them navigate their career paths and develop essential skills for success in their chosen fields. Show less

  • 💻Digital Mobility Manager & International Relations Officer 💻

    May 2017 - Mar 2019

  • 🎓 Professional development stand-in teacher 🎓

    Sept 2018 - Nov 2018
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  TELECOM Nancy

  Mar 2019 - Oct 2020

  🎓 International Relations Coordinator🎓

  🔹 Spearheaded initiatives to increase outgoing mobility among students, making it a requirement for obtaining their diploma.🔹 Conducted presentations in amphitheaters to educate students on the benefits of mobility and organized workshops highlighting the added value of mobility from an employability standpoint.🔹 Raised awareness about available grants and financial support to incentivize students to participate in mobility programs.🔹 Developed 7 new agreements with universities in Europe and beyond, expanding opportunities for student exchange and collaboration.🔹 Represented TELECOM Nancy during the EAIE conference in Helsinki, showcasing the institution's commitment to internationalization.🔹 Transitioned to crisis management responsibilities during the COVID-19 pandemic, focusing on safely repatriating students from abroad and ensuring their well-being.🔹 Successfully increased outgoing mobility despite challenges posed by the pandemic, demonstrating adaptability and resilience in achieving program goals. Show less

• 

  Just Eat Takeaway.com

  Oct 2020 - Aug 2022

  🥡 Team Leader - Training, Quality Assurance & Knowledge Management 🥡

  🔹 Team Leadership & Development (Just-Eat Takeway.com): Led and developed a dedicated support team, growing it from 6 to 16 members across the French and Belgium markets post-merger. Successfully coordinated team activities in Quality Training & Knowledge, fostering collaboration between quality and training functions to drive performance and growth.🔹 Stakeholder Management: Interacted with CS Operations and local stakeholders to ensure smooth implementation of quality and training initiatives. Collaborated cross-functionally to enhance customer satisfaction and minimize operational disruptions, achieving a 30% increase in CSAT metrics.🔹 Customer Satisfaction Improvement: Played a key role in driving a 30% increase in Customer Satisfaction (CSAT) metrics through the implementation of quality assessment processes, training initiatives, and tech-enabled transformations. Prioritized customer-centric approaches to deliver tangible results and enhance the overall customer experience.🔹 Change Management & Adaptability: Successfully navigated transitions post-merger and adapted to new industry and sector requirements. Demonstrated agility, fast-learning capabilities, and commitment to driving organizational success amidst change.🔹 Recruitment & Team Building: Recruited and onboarded 12 new team members, fostering a cohesive and high-performing team culture. Empowered team members to excel in their roles, contributing to professional and individual growth while ensuring alignment with organizational objectives. Show less

• 

  Deloitte

  Aug 2022 - now

  🔹 Global Communications Lead (Life Sciences & Healthcare): Spearheading impactful communication strategies for global clients across diverse sectors, enhancing brand reputation, and driving organizational success.🔹 Engagement Strategist: Embarking on a dynamic journey as the Global Communications Lead, orchestrating the development of comprehensive communication strategies to drive organizational success.🔹 Project Manager (Sports and Entertainment Sector): Leading the seamless development of learning assets for a renowned sports and entertainment entity, managing budgets, timelines, and client feedback processes to ensure project success.🔹 HR Operations Consultant (Energy & Reources sector): Successfully streamlined HR operations post-implementation of transformative Target Operating Models for various clients, earning accolades for clarity and efficiency.🔹 Change Management Specialist: (Public Sector & Life Sciences & Healthcare Sector) Facilitated strategic and operational change initiatives to support seamless system integrations and process enhancements, positively impacting operations for clients in diverse sectors including transportation and healthcare. Show less

  • 🎓Faculty Manager Deloitte University EMEA🎓

    Jan 2025 - now

  • 🌐 Global Communications Leader | Project Manager | Mental Health Advocate 🌐

    Aug 2022 - Jan 2025