Saket Khare

Experience

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  Loop Mobile India (P) Ltd

  Mar 2010 - Aug 2014

  Senior Technical Support Engineer

  -On BSCS 6.0 & 7.0 Billing System.-Ensuring smooth functioning of Bill cycle activities and BSCS 6.0 Rating batch operations and received appreciation from management for the same.-Fetching Raw CDR files from SWITCH.-Mediation: Filtering out Pre-Paid and incoming calls and SMS from switch cdr’s. -Rate Post-paid Home calls, Tapin3.2 (Roaming) calls, GPRS calls using BSCS 6.0.-Rejection handling at PRIH and RIH level.-Recycling of drop calls.-Carrying out periodic Bill run activity for POST paid customers.-Handling pre-bill (preparing for the Bill run) and post bill (checks & providing the Postscripts for Physical bill generation) activities.-Handling the Bill cycle Process (BCH), debugging errors both specific disputes withSubscriber as well as system specific errors and analysing rating & billing related errors from error logs using UNIX commands.-Executing Test/Live Bill run with proper cut off rating to ensure accurate billing.-Contribution towards daily reconciliation with the subscriber data of CDR’s to avoid revenue loss-Perform necessary check to ensure smooth system functionality and sufficient System space. Rating cdr’s for VAS (Value Added Services) like CRBT services and CONTENT. Providing report to MIS team using PAS for Prepaid Customers. Having knowledge of CRS, to view the customer’s bill. Assisting Various Department till Final Bill is printed. Hand on experience in tools like Toad. Report suite Knowledge used to generate bills. Weekly & monthly reports generation. Interacting with team of 6 people monitoring their jobs/assignments and to support wherever required. Show less

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  Atos

  Aug 2014 - Jul 2021

  System Analyst

  Responsible for providing operational support for Rating/Billing.Responsible for problem investigation related to incident tickets and providing best solution.Providing on call support in case of the Critical Application failure.Co-ordinate with various teams like RA Team, Mediation, Switches, Clients for any issue and successfully resolution of the same.Handling the entire End to End Bill generation process including solving the various problems.Handling the payment related issues and full reconciliation of the payment process.Operational Process automation to avoid human errors, Application alerts/alarms generation to avoid further delays/damages, Rating/billing checklist creation for better monitoring.Developed various reports: bill run statistics, payment reconciliation, invoice reconciliation, and billing SLA.Investigations and escalations of defects to vendor through PRS and PNS with proper DSM.Responsible to solve the all Pre and Post Billing audit points to ensure error free billing. Application support: • CDR collection-rating-loading. • Simulation (trial)/real/on-demand billing. • Recycling, reconciliation-rating/billing/finance.• Managing/archiving server files/logs. • Processing of payments on daily basis.• Analysing rating/billing related errors with proper investigations/actions/escalations. Show less

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  Wipro

  Jul 2021 - now

  Technical Consultant