Naomi W.

Experience

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  Metropol Corporation Limited

  Oct 2018 - Mar 2021

  Customer Experience Officer

  I joined Metropol in 2018 as a Customer Experience Officer. This entailed engaging with client's both as individuals and corporate in offering CRB services. Being in a business related field I was able to offer financial advice on the basis of credit worthiness of a customer, financial management, CRB positive and negative listing, CRB Clearance,etc.Working in Metropol Corporation as a Customer Experience Officer enhanced my skills in Customer services, Leadership, Oral and Written Communication skills, Microsoft office, Negotiation skills, Teamwork and collaboration, Critical Thinking and Problem solving, Professionalism and strong work ethics. Show less

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  Leap Empowerment Development Initiative (LEDI-KENYA)

  Nov 2018 - now

  Co-Founder
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  Digital Recoveries East Africa Limited

  Sept 2020 - now

  Operations Manager

  I joined the company as a recovery officer which laid foundation of my skills in debt collection, processes of debt collection, negotiation skills, persistence, skip trace, financial planning and management, Teamwork, and problem solving. I am currently working as a recovery manager, a client relationship manager and also a Team Leader. Through these positions am able to expand my expertise on CRM, Leadership and management skills, coaching skills through the junior staff aiming at achieving the company set goals, Teamwork, Negotiations, Problem Management, Reporting(Microsoft office), enhanced communication and analytical skills. Show less