Mark Burden

Experience

• 

  Aberystwyth University

  Feb 2002 - Nov 2007

  This position was part of a small team where all staff members where responsible for the day to day running of the help desk and field support. The team expanded due to the demand for videoconferencing and restructure of the team was required. Newly created role where the Halls Network Technician was responsible for creating procedures, documentation, networking, programming and training to Information Services.

  • Support Officer (Welsh Video Network)

    Apr 2005 - Nov 2007

  • Halls Network Technician

    Feb 2002 - Apr 2005
• 

  Swansea University

  Dec 2007 - now

  This position was part of the field service team which provided a range of field based services to all WVN customers including site surveys, equipment installation and commissioning, troubleshooting, equipment replacement, maintenance, upgrades, equipment decommissioning and moves. I was responsible for the day to day management of the field support service including logistics, customer contact, job scheduling, and resource management, project planning, staff training and ensuring the appropriate tools, documentation and procedures available. Show less

  • Operations Technical Services Manager (Welsh Video Network)

    Jul 2012 - now

  • Field Service Coordinater (Welsh Video Network)

    Dec 2007 - Jul 2012