Aditya Roy

Experience

• 

  Zela Health Club

  Jan 2011 - Jan 2014

  Sales Manager

  Achieving Revenue, Team & Unit Targets Generating Leads through walk-ins, corporate & marketing tools Daily, Weekly & Monthly Sales Review with Team Coordinate Sales work flow Coordinating with marketing team to build member base. Overall Supervision of the Club when the Club Manager is not available.

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  Volt Energy Club

  Jan 2014 - Jan 2016

  Assistant Club Manager

  Business generation through lead creation and existent customer retention.Vendor management and procurement Corporate sales and B2B sales creations and execution of events. Exceeding expected targets through building a strong and motivated team. Organizing internal challenges and Rewards for the live members. Conducting Daily, Weekly and Monthly audits. fluctuations in demand. Monthly & weekly reports and preparing cash projections for center owners or more senior management. Show less

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  Cure.fit (cult.fit)

  Jan 2016 - Jan 2018

  Managing the overall operation of the Area. Responsible for the performance of all the centers in the area Ensuring seamless customer service Business generation through lead creation and existent customer retention. Vendor management and procurement Corporate sales and B2B sales creations and execution of events. Organizing internal challenges and Rewards for the live members. Conducting Daily, Weekly and Monthly audits. fluctuations in demand. Monthly or weekly reports and preparing cash projections for center owners or more senior management.

  • Center Manager

    Jan 2017 - Jan 2018

  • Assistant Center Manager

    Jan 2016 - Jan 2017
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  Cure.Fit

  Mar 2018 - Aug 2020

  Cluster Manager

  Managing operation of 21 Fitness centers Ensuring seamless customer care to achieve the best rate of customer satisfaction Responsible for optimization of Opex cost Facility Management Sourcing, staffing and training the newest employees Carrying out health and safety checks on the equipment and site Training, scheduling and managing ratings for almost 165 employees

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  Mastree

  Oct 2020 - Mar 2021

  Manager - Academic Advisors

  Integreated Fresh Chat & Fresh Desk tools in the system.Developed and Implimented a rewards system that encouraged students engagement and improved academic performance.Work force management with the help of queriable data.Ensuring a seemless support experience while monitoring team goals such as customer satisfaction (CSAT) turn around time (TAT) average handling time (AHT) & quality of customer (QOC)Data analysis, reports & business stratergy planning along with tools knowledge.Focus for monthly Customer net promoter scores (NPS)Incedent Management with root cause analysis (RCAs) Show less

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  Dunzo

  Jan 2022 - Oct 2023

  Area Operations Manager

  Expansion & growth of stores, scouting for new commercial properties & layout planning.In charge of 8 dark stores within the city along with leading a 120+ team.Improved customer satisfaction by reducing incorrect items delivered (IID) issuesHanding vendor & supplier negotiations & contract terms in order to reduce cost.Reduced FnV wastage & other pilfridges from 12% to below 1.5% in all stores.Responsible for cost per task (CPT) reduction.Worked on a project of a product fix for aisle mapping by cross-functional collaboration.Brought down the store order edit numbers from 3% to 0.4%.Addressing partner strike situations, facility concerns & legal issues Reduced Opex Cost & Increased manpower utilization from 70% to 85%Got down the Ready to ship(RTS) time from 5 mins to below 3 mins. Show less

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  Game Theory

  Apr 2024 - Nov 2024

  Head of Operations

  Ensure the facility is maintained to the highest standards, implementing proactive measures to identify and address potential issues before they impact operations.Continuously assess facility needs and implement innovative solutions that enhance efficiency, productivity, and overall performance.Act as the go-to expert for day-to-day operational challenges, utilizing your resourcefulness to resolve issues swiftly and effectively.Orchestrate the schedules of team members to optimize coverage and ensure seamless execution of tasks.Analyze booking patterns, partner app usage, and escalation trends to gain valuable insights that inform strategic decisions.Partner with the training team to develop and implement comprehensive training programs that equip staff with the skills and knowledge to excel in their roles.Build strong relationships with vendors, negotiate favorable terms, and ensure timely delivery of goods and services to support operational needs.Utilize the findings of Daily Sales Reports (DSRs) to identify opportunities for improvement and provide actionable recommendations that drive business growth. Show less