Nora Anucha, ACA

Experience

• 

  Enugu state Ministry of Finance and Economic Development

  Jul 2017 - Apr 2018

  Corp Member

  Receiving and despatching of mails. Typing of Documents.

• 

  GTBank

  Nov 2019 - Mar 2021

  Customer Service Representative

  Customer Service Representative: I attend to customer's general enquiries, requests and complaints on banks products, account restrictions, investments, loans.I assist in resolving issues relating to local cards and escalate when necessary. I assist customers in ensuring that all complaints are resolved within the stated timelines.

• 

  Cordros

  Oct 2021 - Nov 2021

  Trainee
• 

  MainOne solutions by Equinix

  Dec 2021 - now

  Finance Officer

  Assist Account Managers generate Proforma Invoice where required. Work closely with Payables team to ensure prompt and accurate capture of revenue. Follow up with customers on the remittance of WHT/VAT deductionsEnsuring Prompt and Accurate invoicing in my assigned space.Responsible for responding to billing relatedrequests.Resolving Financial disputes raised by the technical support and sales team.Reconciliation of invoices and customer credit.Conducting Revenue Assurance to mitigate exposure to non-paying customers.Manage a portfolio of over 500 customer accounts, ensuring timely and accurate collections and minimizing bad debt.Perform credit assessments and risk analyses for new and existing customers, making informed decisions on credit limits and payment terms.Liaise with sales and customer service teams to resolve disputes and ensure prompt payment. Show less