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Tom Horn

Tom Horn

Industrial Trainee Software Engineer

Followers of Tom Horn275 followers
location of Tom HornGreater Southampton Area

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  • Timeline

  • About me

    Service Delivery Manager at Kingfisher IT Services

  • Education

    • University of Bath

      2011 - 2015
      Bachelor's degree Computer Science 2:1

  • Experience

    • IBM

      Jun 2013 - Jun 2014
      Industrial Trainee Software Engineer

    • Capita

      Oct 2015 - Jul 2018

      - SLA and KPI reporting- Process imrovement- Contract management- Major incident communications to clients- Data gathering and analysis- Escalation handling- Senior stakeholder communications Graduate scheme including four 6 month rotations. My responsibilities have included:- Technical delivery- Licensing and asset management- Demand Management- Service Delivery Management

      • Service Delivery Manager

        Jun 2017 - Jul 2018

      • Lead the Way Scheme

        Oct 2015 - Jun 2017

    • Kingfisher IT Services

      Jul 2018 - now

      - Service transition- SLA reporting- Incident Escalation management- Major Incident Management - Stakeholder management- Communicating IT changes to end users- Process Improvement- Creating SLA documentation- Vendor management

      • Service Delivery Manager

        Sept 2020 - now

      • Service Delivery Analyst

        Jul 2018 - Sept 2020

  • Licenses & Certifications

    • TOGAF Certified

      TOGAF Solutions

    • ITIL V3 Foundation

      ITIL Certified

    • Prince2 Foundation

      AXELOS Global Best Practice