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Dharmendra Tailor

Dharmendra Tailor

Asst. Service Engineer

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location of Dharmendra TailorMumbai, Maharashtra, India

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  • Timeline

  • About me

    Senior Specialist Engineer ( West - PPBU ) at Minosha India Ltd (Formerly Ricoh India Ltd)

  • Education

    • S.H.Jondhale Polytechnic

      -
      Diploma Electronics & Telecommunications 1st Class

    • Rose Manor Garden School

      -
      SSC

  • Experience

    • BPL SANYO UTILITIES & APPLIANCES LTD

      Jan 1992 - Jan 1994
      Asst. Service Engineer

      Maintaining home appliances like vaccum cleaners, microwave oven and washing machines at customer place.

    • Xerox

      Jan 1994 - Apr 2014
      Specialist Engineer - PSG Mono,Color & XWF.

      Key Responsibities :-* Improve Service Deliverables.* Improve customer experience, retain and grow customers.* To grow PSG annuity.* Maintaining high Uptime of 97% for high end production printing machines in mono and color. * Tracking and analyzing of service performance for product and self.* Ensuring high level of customer satisfaction at optimum cost. * Lead generation and helping sales in converting the leads for generating maximum repeat business revenue as well as new development of customers. * Inventory Management.* To retain PSG customers by EOL contract extensions.* Worked as SMWG group leader to lead a team of engineers in order to focus,capitalize the growth of print volume,service revenue and profitability of company.* Worked as Customer Satisfaction Co-ordinator in 2013 for SMWG PSG Team in Ahmedabad which contributed Ytd'2013 PSG PSCS score of O.Sat - 92% and V.Sat - 74% and our location was recognized during National and Functional Kick off 2014. Show less

    • KMI Business Technologies Pvt. Ltd.

      Jan 2015 - Feb 2017
      Regional Technical Manager - West

      Key Responsibilities :-* Giving technical support to team of 11 engineers in Konica Minolta office and Production Color printers as well as HP Design jet T3500 series and HP Page wide XL8000 series printers. * Supporting sales in converting leads for generating maximum repeat business revenue as well as development of new customer base.* Ensuring high level of customer satisfaction at optimum cost. * Conduct Training for new engineers.* Installation completion on time by checking the site and educating the requirement to customer for the product to be installed at his site. Show less

    • Ricoh India Ltd

      Mar 2017 - now
      Specialist Engineer ( West PPBU )

      Key Responsibilities :-* Supporting High End Color Cut Sheet Production Printers ( Taurus , Leo 7100x, Pro C 5100s, Pro C5200s) and Continuous Feed Printers (IP4100).* Uptime of 98%.* Response Time of 90%. * Preventive Maintenance.* FTF of 96%.* Ensuring customer satisfaction by quality services and inter personal relationship.* Lead generation and helping sales in converting leads for generating maximum repeat business revenue as well as development of new customer base.* Installation completion on time by checking the site and educating the requirement to customer for the product to be installed at his site. Show less

    • Minosha India Ltd (Formerly Ricoh India Ltd)

      Mar 2020 - now
      Senior Specialist Engineer ( West - PPBU )

      Handling Production Printing Cut Sheet printers - Color and Mono as well as CF ( Continuous Feed ) Mono Printers, Model IP4100.

  • Licenses & Certifications

    • Konica Minolta - Associate & Professional

      Konica Minolta
      Jul 2015

    • Xerox Code of Business Conduct 2013

      John C. Leutner, Head Global Learning, Xerox Corporation
      Jul 2013

    • CompTIA A+ 220-801:BIOS and Motherboards

      John C. Leutner, Head Global Learning, Xerox Corporation
      Jun 2013

    • Problem Solving and Decision Making in Groups

      John C. Leutner, Head Global Learning, Xerox Corporation
      Jun 2013

    • XISO INFOSEC001 Security Awareness

      John C. Leutner, Head Global Learning, Xerox Corporation
      Mar 2013

    • Customer Service Fundamentals:Building Rapport in Customer

      John C. Leutner, Head Global Learning, Xerox Corporation
      Feb 2013

    • QwikSolver eLearning

      John C. Leutner, Head Global Learning, Xerox Corporation
      Nov 2012

    • Xerox Code of Business Conduct

      John C. Leutner, Head Global Learning, Xerox Corporation
      Jul 2012

    • Xerox Anti-Counterfeiting Training and Assessment

      John C. Leutner, Head Global Learning, Xerox Corporation
      Jun 2012

    • Xerox Code of Business Conduct Training

      John C. Leutner, Head Global Learning, Xerox Corporation
      Nov 2011

  • Honors & Awards

    • Awarded to Dharmendra Tailor
      Konica Minolta - C1100 / C1085 Product Training Konica Minolta Jun 2015 Awarded Silver Excellence Certificate for highest score in exam.
    • Awarded to Dharmendra Tailor
      Konica Minolta - Bizhub C221 Technical Service Training Konica Minolta Feb 2015 Awarded Gold Excellence Ceritificate for High Score in exam.
    • Awarded to Dharmendra Tailor
      Achievements in Xerox Managing Director - Mr. Rajeev Gupta Jul 2013 Received Hats off award trophy in 2013 for excellent support given to Top account customers.* Dharmendra Tailor : He supported additional volume to be printed at Seshasai along with Vodafone cycle printing successfully. Customer appreciated his efforts for completion of this job.
    • Awarded to Dharmendra Tailor
      Achievements in Xerox Managing Director - Mr. Rajeev Gupta Dec 2012 Received Hats off award trophy in 2012 for excellent support given to Top account customer. * Dharmendra has gone beyond the call of his duty and supported day and night to a one national top account (Seshaasai) to ensure successful completion of a big additional job. Customer has appreciated his efforts in black and white. Dharmendra has also maintained a high productivity of 2.2 and Rs/Kp as 6% points better than the target.
    • Awarded to Dharmendra Tailor
      Achievements in Xerox Managing Director - Mr. Andrew Horne 2010 Received Champion of the Quater - II Trophy and Certificate for outstanding Customer Service Support.
    • Awarded to Dharmendra Tailor
      Achievements in Xerox Associate Director PSG Service & SAO - Mr. Prabhat Kumar Gupta Feb 2007 Nominated for Honors Club’07 Egypt for an excellent performance during the year.
    • Awarded to Dharmendra Tailor
      Achievements in Xerox Managing Director - Mr. Andrew Horne 2007 Received innovation excellence award trophy for outstanding performance in Qtr’3 2007.
    • Awarded to Dharmendra Tailor
      Achievements in Xerox Regional Service Manager ( West ) - Mr A.Ramchandran Feb 2004 * Received “ Regional Champion – Feb’2004 ” award for setting a very high standard of “ Customer Satisfaction".
    • Awarded to Dharmendra Tailor
      Achievements in Xerox Business Development Manager - Mr.Bhargav Mistry, Regional Operations Director - Mr. Bhuwan Kulshreshta 2003 * Letter of appreciation dated :- 26-09-2003 from our Prestigious Customer “ AcNielsen ORG MARG Ltd ” for the excellent service rendered to them.* Letter of appreciation dated :- 08-05-2003 for exceptional contribution in ensuring smooth operations particularly during the second bill printing cycle at BSNL – Zone 111,Gujarat.
    • Awarded to Dharmendra Tailor
      Achievements in Xerox Regional Service Manager - Mr. A.Ramchandran 2002 SMWG group leader :- Team “ Rangeela ” - Mumbai awarded for1. Docucolor 2060 installation in stipulated time2. Margins as per HO guidelines3. Service Deliverables maintained4. Customer Satisfaction maintained .
    • Awarded to Dharmendra Tailor
      Achievements in Xerox CSM – Mr.Shailesh Das, LSM – Mr.Narendra Raiker & RSM - Mr.A.Ramchandran 2002 * Letter of appreciation dated :- 02-12-2002 for “ SUPPORT ” on PSG machines of 4890 & 4090 of ORG MARG working late night with Mr.Ravi Balgurgi to set the machine in perfect working condition on non working MX days . * Letter of appreciation dated :- 27-11-2002 for high level of service delievered to customers during crisis of manpower as two engineers of Vadodara Resigned simultaneously and for “ DO IT ATTITUDE ”.
    • Awarded to Dharmendra Tailor
      Achievements in Xerox Regional Service Manager - Mr. A.Ramchandran 2001 Customer Satisfaction Co-ordinator : Team “ Rangeela ” achieved 100% O.Sat in CSMS’2001 which was a historical achievement for the 1st time in Color district.
    • Awarded to Dharmendra Tailor
      Achievements in Xerox Regional Service Ops Manager - Mr. Nitin Jagtap 2000 Customer Satisfaction Co-ordinator :Certificate of Excellence ” awarded for excellent performance in CSMS’2000 .Vikhroli District achieved a breakthough of 97% O.Sat ,34%V.Sat in CSMS’2000 standing at 3rd position Nationally.
    • Awarded to Dharmendra Tailor
      Achievements in Xerox Regional Service Operational Manager - Mr. Milind Hukeri . 1999 SMWG group leader - Team crossed the blue book target with 92% O.Sat , 28% V.Sat in CSMS'1999, a historic achievement in Andheri District.
    • Awarded to Dharmendra Tailor
      Achievements in Xerox ( BOM ) - Mr. Hamir Bakshi 1998 SMWG group leader - Letter of appreciation on behalf of the team for achieving 100% O.Sat in Mini – CSMS'1998 . A breakthrough in Andheri District as well as being the No:1 Team in the branch.
    • Awarded to Dharmendra Tailor
      Achievements in Xerox Regional Service Manager CBU ( W ) Mr. A. Ramchandran & Director CBU ( W ) - Mr. Rohit Gupta . Dec 1997 Awarded a certificate for excellent performance in CSMS’97.
    • Awarded to Dharmendra Tailor
      Achievements in Xerox Director ( CBU West ) - Mr. Rohit Gupta Nov 1996 SMWG group leader - Group awarded for KAZIEN THEME on “ Customer Satisfaction ” and also received letter of appreciation for excellent turn around in the performance of service at Andheri territory, which was a problem for a long time .
    • Awarded to Dharmendra Tailor
      Achievements in Xerox Regional Service Operation Manager - Mr. A.Ramchandran Mar 1996 Letter of appreciation for excellent presentation and docket done for Mr. Stephen L. Tierney – Group Managing Director ( Xerox Business ) during his visit to Mumbai on 1st Mar ’ 96.
    • Awarded to Dharmendra Tailor
      Achievements in Xerox Director Customer Service Support - Mr. Hari Baskaran and Executive Director Business Operations - Mr. H.N. Nanani Nov 1995 CSS Awards of Excellence certificate awarded in appreciation for an excellent performance during the year 1995, nominated to the HONOURS CLUB’95 AUSTRALIA on 3rd Nov’1995 .
    • Awarded to Dharmendra Tailor
      Achievements in Xerox Mr. Rohit Gupt - Director CBU - W, Mr. A.Ramchandran - RSM, Mr. Milind Hukeri - RSM, Mr.Nitin Jagtap - RSM, Mr.Bhargav Mistry - LSM, Mr. Jude Lobo - LSM, Mr. Mahesh Khemani - LSM, Mr. Darryl Perira - LSM, Mr. Thomas Panicker - LSM Received many awards on behalf of team as team leader in Location contest from Location Service Manager and Regional Service Manager during my 20 years ( 1994 - 2014 ) tenure in Xerox.
    • Awarded to Dharmendra Tailor
      Achievements in Xerox Executive Director - Mr. Vipin Tuteja, Associate Director PSG Service & SAO - Mr. Prabhat Kumar Gupta, DGM - Service Delivery Operations ( GDO ) - WEST & SOUTH - Mr. Sanjay Kotak, MANAGER - FM OPERATIONS ( GDO ) - Mr. Chetan Dave. Received many appreciation letters from internal ( cross functional ) and external customer’s during my 20 years ( 1994 - 2014 ) tenure in Xerox.
    • Awarded to Dharmendra Tailor
      Achievements in Xerox Mr. A.Ramchandran - RSM, Mr. Milind Hukeri - RSM, Mr.Nitin Jagtap - RSM, Mr. Jude Dsouza - RSM, Mr.Bhargav Mistry - LSM, Mr. Jude Lobo - LSM, Mr. Mahesh Khemani - LSM, Mr. Darryl Perira - LSM, Mr. Thomas Panicker - LSM Received many awards in Location Contest from Regional Service Manager and Location Service Manager during my 20 years ( 1994 - 2014 ) tenure in Xerox.
    • Awarded to Dharmendra Tailor
      Achievements in Xerox Associate Director PSG Service & SAO - Mr. Prabhat Kumar Gupta, NTS Head Mono - Mr. Kamal Gugliani , NTS - Akram Khan, NTS - Gaya Prasad, PSM XES - Pramod Kumar Received many awards from technical team and Senior Management for submitting maximum number of Eureka Tips during my 20 years ( 1994 - 2014 ) tenure in Xerox.