Dana D. Shutters, CCEP, CIOP, CUDE, CXAP, FSIL, LSSBB, MIBA

Experience

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  CNA Insurance

  Oct 1980 - Oct 1997

  Vice President, Administrations & Services Officer

  Commercial Insurance - Timeliness and quality service standards, policy processing and production, expense budgets and accounting, systems analysts, automation coordinators, facilities, fleet, agency licensing, real estate, policy and claim records retention, claims check processing, and transcription. Development and implementation of workflows/business processes, IT requirements and architecture, systems testing and deployment, service standards, staffing requirements/productivities, training programs and vendors’ services/Service Level Agreements management. Show less

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  AIG

  Nov 1997 - Sept 1998

  Vice President, Zonal Operations Officer

  Commercial Insurance Policy processing, systems infrastructure, and administrations disciplines within four Regional Offices as well as eleven Satellite Offices.

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  Fireman's Fund Insurance Company

  Oct 1998 - Dec 2004

  Vice President, Enterprise Operations

  Governance, consistency, and continuous improvement of all field operations -- inclusive of Commercial Lines, Personal Lines, Specialty Lines, Discontinued Operations, Claims Processing, Billing, Accounting, Customer Care, and Information Technology (IT).

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  CUNA Mutual Group

  Jan 2005 - Oct 2010

  Vice President, Operational Integration - Mergers & Acquisitions

  End-to-end integration program for Mergers and Acquisitions (M&A), entailing repeatable business process/excellence, initial and confirmatory due diligence, purchase closing, internal stakeholder management, executive sponsorship, gating, sourcing, funding, senior executive approvals, and program reporting. Close collaboration with the Strategy and Business Development Unit. Cascading of cross-functional business requirements including Customer Operations, Claims, IT, Underwriting, Human Resources, Legal, Ethics & Compliance, Finance, Internal Audit, Product, Sales and Marketing. Additionally, accountable for the Discontinued Operations function, comprising products and services which have been transitioned to run-off or divestiture. Show less

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  Selective Insurance

  Nov 2010 - Feb 2013

  Vice President, Operational Excellence

  Program included six core pillars: 1. Commercial Underwriting Quality Assurance, 2. Commercial Claims Quality Assurance, 3. Commercial Lines Business Process Playbook, 4. Commercial Lines Rates, Rules & Forms Playbook, 5. Commercial Premium Audit Function, and, 6. Commercial Agency Licensing & Appointments Function. Accountable for process re-design, creation of key performance indicators, establishment of Corporate Process Owners (oversight and governance), elimination of process variation (waste), on-going risk mitigation, and formal reporting. Collaboration with, and readiness for, Enterprise Content Management (ECM) initiative. Show less

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  Liberty Mutual Insurance

  Mar 2013 - now

  Commercial Insurance Executive, Underwriting Operations

  Commercial Insurance Centers of Excellence. Policy and Premium Audit Production for Business Insurance Middle Market and National Insurance Casualty, National Insurance Specialty & National Insurance Property Business Segments. Strategy, governance, consistency, and continuous improvement across three campuses - including Service Level Agreements, Quality Assurance, Policy Administrations Platforms (IT), Employee Engagement and Stakeholder Management. Value Streams include Prospect Quoting, New Business Issuance, Renewal Quoting, Renewal Issuance, Endorsement, Cancellation, Reinstatement, State Filings & Bureau Criticisms, and, Premium Audit Rating & Issuance. Team Scale: 250 +Annual Premium Processed: $3.1 BillionAnnual Transactions Processed: 224,000 Show less