Tabitha Lauer

Experience

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  Dunkin Donuts

  Mar 2009 - Dec 2013

  Cashier

  • Prepared coffee, donuts, sandwiches, and ice cream orders• Took customers order at front counter, drive thru, and handled payment for orders• Educated/trained new employees on store operations• Aided the manager in shift operations, was appointed drive thru captain

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  Alabama Productivity Center

  Aug 2012 - May 2016

  Administrative Services Assistant

  • Operated office machines, such as copiers and scanners, voice mail systems, and personal computers.• Answered telephones, took messages, answered e-mails, and filed paperwork.• Scheduled candidate interviews and assisted new students with paperwork.• Assisted in setting up contracts with companies and assembled project materials.• Trained the next administrative services assistant on all the tasked listed above.

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  Ponsonby Backpackers

  May 2015 - Aug 2015

  Receptionist Intern

  • Checked-in and registered guests in database, check-out, and handled customer enquiries.• Accountable for opening and closing hostel and maintaining cash drawer throughout the shift.• Ensured high standards of cleanliness were consistently maintained by cleaning kitchen,folding laundry and cleaning common areas in hostel• Improved overall appearance of hostel by working outside in garden and repairing front gate.

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  Michael's Craft Store

  Jun 2016 - Dec 2017

  Cashier

  • Assisted customers’ purchases and handling various forms of payment and ensured all sales items are totaling to their appropriate amount.• Informed customers where to locate specific merchandise for their project and offered solutions to customers that were having trouble with their project.• Responsible for ensuring proper maintenance of store inventory and returning merchandise to their home to ensure inventory counts are right.• Received and processed items as they arrived and prepared them for the sales floor.• Created product displays to promote store sales, promotions and special product offered. Show less

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  Crow Creek Inn

  Jun 2016 - Sept 2016

  Housekeeping

  • Cleaned rooms completely, that included, changing all the bedding, wiping down kitchen andbathroom area, dusting furniture, checking televisions, phones, and other electronics in the room, and vacuuming out room.• Made sure everything was restocked in bathroom and kitchen.• Preformed light and full services for guest staying in room for a long period.• Requested maintenance orders to fix non-working equipment.• Ordered supplies and organized housekeeping closets at the end of each day. Show less

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  Crow Creek Inn - FE Warren AFB

  Sept 2016 - Oct 2017

  Housekeeping Lead

  ● Responsible for assigning buildings that need to be cleaned by fellow custodial workers.● Oversaw all tasks given by supervisor each day to ensure quality and safety standards were met.● Provided input to other custodial workers to ensure they are meeting Air Force Inn standards● Delivered an end of the day report to Front Desk about room status● Ensured all new employees are properly trained on Air Force Inn standards● Supervised 3 to 7 people on weekends to confirm all tasks are completed during a scheduletime frame Show less

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  Air Force Lodge

  Oct 2017 - May 2019

  Housekeeping Manager

  cheduled and coordinated work operations while adhering to work operations priorities.● Supervised a team of 10 to 13 employees that included housekeepers, maintenance, laborer, and supply technician.● Accountable for directing and reviewing the work of employees, such as, inspecting 15 rooms a week for quantity and quality of work perform.● Responsible for hiring, promoting, motivating, disciplining, and evaluating employees.● Maintained the objectives of Air Force Inn-wide programs and policies such as labor management relations and equal employment opportunity.● Reviewed and submitted payroll every week, on a budget of $42k per month● Assured all safety and housekeeping practices are observed.● Insured all final parts for room renovations where complete, such as, finale housekeeping touches and maintenance issues completed.● Contributed to a $1M annual revenue a year by taking care of an average of 43k customers annually.● Performed duties of custodial worker as needed. Show less

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  Kiawah Island Golf Resort

  May 2019 - Oct 2022

  Housekeeping Supervisor

  • Responsible for supervising, directing, and assuring the completion of all housekeeping tasks assigned to room attendants and house persons.• Inspected rooms to ensure they maintain a high level of cleanliness to meet 5-star standards, such as, no dust or hair in the room, no stains/tears on the sheets, all paper products have no bends or marks.• Communicated between Housekeeping Managers/Office Coordinator to Room Attendant on what tasks are needed to be completed• Preformed tasks as Office Coordinator which include opening, paperwork, answering emails and telephones, radioing rooms that where ready to be inspected, keeping track of room attendants’ tasks, scheduling interviews, and collecting end of AM shift paperwork to file.• Won Employee of the Month in January 2021 for completing a difficult guest request – Making figure of a cake out of towels. • Performed room attendant tasks when assigned. Show less

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  Aimbridge Hospitality

  Oct 2022 - now

  Assistant Housekeeping Manager

  • Assist the Housekeeping Director in managing the housekeeping department. • Coordinate with other departments, such as front desk and maintenance, to ensure guest satisfaction and room readiness from housekeeping operations.• Schedule and supervise housekeeping staff to ensure cleanliness and maintenance of guest rooms, public areas, and back of the house areas.• Maintain inventory of housekeeping supplies and equipment, and order additional supplies when needed.• Inspect guest rooms and public areas regularly to ensure cleanliness and compliance with Marriott BSA standards.• Handle guest complaints and requests related to housekeeping, and ensure they are resolved promptly.• Train new housekeeping staff on hotel policies, procedures, and cleaning techniques.• Prepare reports, maintain records, and manage department budget as directed by the Housekeeping Director.• Perform other duties as assigned by the Housekeeping Director to support the smooth operation of the housekeeping department. Show less