Fernando Romero

Experience

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  Cooper Gay & Co Ltd

  Feb 2011 - Dec 2011

  Account Executive

  Enforcement and control of contracts. Building and maintaining ongoing relationships with clients, communication and follow up with clients and suppliers (London-Mexico). Gathering information from clients, assessing their insurance needs and risk profile. Drafting and translation of documents.

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  Santander México

  Jan 2012 - Jul 2012

  High-performance teller

  Ensure the customer satisfaction (transactions, financial advisor, exchange information, financial products information, etc.)

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  Maslow Trainers and Consultants Ltd

  Jan 2013 - Oct 2014

  Special Project Consultant

  Petronas (Kuala Lumpur, Malaysia) Sep 14 / Oct 14 Designing and implementation of training programs. Managing training staff. Planning a weekly status meeting. Building and maintaining ongoing relationships with the client.Institute of Chinese Language and Culture (Beijing, China) Nov 13 / Sep 14 Responsible for the curriculum of the programs. Managing materials and team members (foreign and local staff). Planning evaluation programs. Support, coach and mentor Chinese trainers. ESL teaching. Developing in-house training models for foreign and local trainers.Element Fresh (Beijing China) Jan 13 / Nov 13 Managing the service team. Analyzing customers’ feedback for KPI’s. Coordinating the members of the service team for daily operations. Designing and implementing customer service best practices training programs. Show less

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  HERE, a Nokia company

  Nov 2014 - Jun 2015

  Associate Geographic Technician

  Checking and interpreting information related to the coding.Ensuring quality in the process and running quality tests and checks to the product.Planning of daily meetings to track KPI’s.Designing schemes to develop staff’s skills.

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  CBM Arbolitos

  Jun 2015 - Oct 2017

  Senior Project Lead

  Maintaining relationships with existing suppliers and sourcing new suppliers for future products.Meeting suppliers and negotiating payments schemes and terms of deliveries.Follow-up with suppliers and ensuring quality in merchandise production.Planning a weekly status meeting and presenting daily management reports.Ensuring quality in packaging and artwork.Planning cubic space for merchandise on containers.Planning staff activities.Tracking of trucks location by GSM systems, monitoring truck rivers performance, 350 plus vehicles for US and Mexico’s deliveries.Identifying on-road exceptions and taking immediate remedial actions.Directing all operational aspects including distribution operations, customer service, administration and sales for all branches country wide.Managing budget, pricing of products, sales forecasts, financial objectives and business plans.Coaching and training the staff. Show less

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  NAD Global

  Jan 2018 - Jul 2018

  Supply Chain Security Consultant

  Conducting sessions with different areas of the companies to assess the risk and vulnerabilities in the supply chain.Auditing the companies' current controls, procedures and process related to supply chain in order to ensure compliance with CTPAT & AEO programsEvaluating risks, threats and vulnerabilities derived from risk analysis.Advice companies in the process of certification for AEO & CTPAT programs.Filling program application profiles onto CTPAT’s website, as well as presenting documentation to SAT authorities for AEO program.Training companies with regards to supply chain security.Assessing clients’ inquiries and doubts regarding their certification process.KPI’s standardization. Show less

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  XPO Logistics, Inc.

  Jul 2018 - Dec 2019

  Senior Customer Service Representative

  Assessing customers regarding delivery dates and product delivery status.Planning deliveries within a given timeframe, including the processes of packaging and shipment through WMS and TMS systems.Supervising packaging and shipments areas to ensure deliveries in timely matters.Handle rejects and complaints of customers and analyzing data for probable re-shipments.KPI’s improvement by developing a tracking report for appointment scheduling.Coordinating activities for the "Leadership Project"Develop best practices and reports to improve transport utilization, shipment loading utilization and optimizing transport utilization. Show less

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  Huawei Latinoamérica

  Jan 2020 - Aug 2021

  Senior Customer Service Executive

  Assessing and supervising operations of Latam regional offices.Develop best practices and reports for operation standardization, as well as designing and implementing plans to improve current processes.Warehouse management, stock control and product delivery through FIFO method and iCare System.Supervising shipments area to ensure deliveries in timely matters. Management of Supply Chain for delivery areas.

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  Perfekto (YC S21)

  Aug 2021 - Nov 2023

  Operations Manager

  Provided operational support to lead everyday operations, managing 30+ employees with focus on attaining improvement areas of cost, quality, and service to the customers. Developed sustainable processes to achieve 10x growth, shipping from 35 to 350+ orders per day.Facilitating the increase of revenue making operations self-sustainable by reducing -15% the pick and pack costs, decreasing the average sourcing cost -50.5%; and implementing KPIs to keep track on delivery cost and addons revenue.Made operations efficient by decreasing cost, having a +30% improvement on pick and pack process, with a -5% decrease on the production cost. Reducing sourcing expenses -14% and improving picking and packing time from 3 minutes to 32 seconds through developing packing best practices and processes. Show less

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  Pet's Table

  Jul 2023 - Nov 2024

  Head of Operations

  Lead high-impact plans to identify alternative solutions to unique business problems, integrating work as a team and predicting the impact on future processing.Oversee implementation and evaluation of various processes and performance programs, formulating initiatives, strategies, and policies necessary to improve practices and processes in the company.Develop plans and schedules, estimate resource requirements, define milestones and deliverables, monitor activities, and evaluate accomplishments.Introduce plans to manage operational activities, aiming to improve performance and efficiency.Provide expert advice to managers and supervisors regarding training needs for staff, encouraging in-house training capabilities and approving appropriate vendor training.Evaluate new trends, business proposals, and commercial opportunities.Communicate with businesses, customers, and employees on processes and governance in operations.Achieve objectives, seeking savings in the P&L. Show less

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  Tryp

  Nov 2024 - now

  Head of Operations

  Spearheading operational strategy to drive growth and scalability in the legal cannabis industry across Mexico.Leading the optimization of end-to-end logistics, improving delivery efficiency, and reducing operational costs through data-driven decision-making and innovative process enhancements.Building and mentoring high-performing teams, fostering a culture of accountability, continuous improvement, and operational excellence.Collaborating with cross-functional teams to implement cutting-edge technology solutions, including delivery tracking and inventory management systems, to ensure seamless customer experiences.Ensuring compliance with evolving regulations in a highly regulated market while managing risk across supply chain and customer service operations.Partnering with leadership to identify and execute expansion opportunities, aligning operations with Tryp’s mission to provide safe, fair, and sustainable access to cannabis. Show less