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Ntombizevangeli Peter

Ntombizevangeli Peter

Followers of Ntombizevangeli Peter80 followers
location of Ntombizevangeli PeterCity of Cape Town, Western Cape, South Africa

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  • Timeline

  • About me

    Change coordinator at Gijima

  • Education

    • TorqueIT

      -
      Certificate ITIL V2 Foundation

      Service Support.Service Delivery.

    • UNISA SBL

      2012 - 2012
      Certificate Practical Project Management NQF Level6

      Practical Planning, supply Chain Management, Managing People,Cost management, Project scheduling and control, Labor law and contracts.

    • Pink Elephant

      2010 - 2010
      Certification ITIL Continual Service Improvement (CSI)

      Continual Service Improvement model, Key activities of the Seven-Step Improvement Process, Key measurements and service reporting, identify critical success factors, risks and challenges.

    • Pink Elephant

      2010 - 2010
      Certificate ITIL Intermediate Service Transition (ST)

      Change Management, Knowledge management, Risk analysis, Release and Deployment Management, Service Validation and Testing.

    • Pink Elephant

      2010 - 2010
      Certificate ITIL Intermediate Service Offerings and Agreements (SOA)

      Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management, Financial Management and Business Relationship Management

    • Pink Elephant

      2009 - 2009
      Certification ITIL Intermediate Service Operation (SO)

      Request Fulfillment, Service Desk, Incident Management, Event Management, Access management.

    • TorqueIT

      2009 - 2009
      Certificate ITIL Foundation V2

      Describe each phase of the Service Lifecycle.Identify principles of Service Management.Identify how the Service Management processes contribute to the Service Lifecycle.

    • Institute for Satellite and Software Applications

      2003 - 2003
      Training Introduction to Information Security

      Introduction to Information SecurityAccess Control & Methodology; Application & Systems Development; Business Planning & Disaster Recovery Planning; Cryptography; Law, Investigation & Ethics; Operations Security (Computer);Physical Security; Security Architecture & Models; Security Management Practices, Telecommunications & Networking Security.ISO/SABS 17799: Information Security standard

    • CCNA

      2002 - 2002
      Certificate

    • Institute for Satellite and Software Applications

      2002 - 2002
      Certificate Network +

    • University of Transkei/Universiteit van Transkei

      1998 - 2001
      Bachelor of Science (BSc) Applied Mathematics and Computer Science

  • Experience

    • Sentech

      Jan 2004 - Dec 2010

      Responsible for the management of all changes to live IT systems and applications and ensuring their continued availability and effectiveness.Ensure that the Change Control process and procedure is documented. Enforce the adherence to the relevant Change Control approval process. Ensure that all agreed changes have been signed off by the relevant business manager(s) for implementation and that the impact and timing of the change has been agreed prior to scheduling such implementation.Conduct weekly meeting to discuss changes that happened during the week and compile reports for these meetings. Show less

      • Change Coordinator

        Jan 2007 - Dec 2010

      • HP Service Desk Administrator

        Apr 2006 - Nov 2007

      • Service Level Officer

        Jan 2005 - Mar 2006

      • IP Trainee

        Jan 2004 - Dec 2004

    • Electronic Toll Collection

      Jan 2011 - Sept 2012
      Supervisor ORT Performance Reporting

      Engaging with the customer to formulate the contractual reports and agree on the way to measure them. Extracting Key Performance Indicators and contractual Reports, calculation of penalties and bonuses based on Target service Levels.

    • OLD MUTUAL

      Oct 2012 - Jun 2014
      IT Support specialist (Change management)

      Document Change Management processes and procedures. Assess day to day changes that the relevant approvals have been granted and enforce adhere to the process. Table the change in the CAB meeting. Ensure that all agreed changes have been signed off by the relevant business manager(s) for implementation and that the impact and timing of the change has been agreed prior to scheduling such implementation.Update FSC and compile monthly KPIs and ad-hoc reports.

    • Gijima

      Jul 2014 - now
      Change coordinator

      Responsible for the management of all changes to live Infrastructure and applications and ensuring their continued availability and effectiveness.Enforce the adherence to the relevant Change Control approval process. Ensure that all agreed changes have been signed off by the relevant business manager(s) for implementation and that the impact and timing of the change has been agreed prior to scheduling such implementation.Carry secretariat duties for CCB bi-weekly meeting to discuss post a future changes during and compile reports for these meetings. Show less

  • Licenses & Certifications

    • BSc in Computer Science and applied mathematics

      ITIL V3 intermediate Service Operations