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Jiri Fucik

Jiri Fucik

Project Manager

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location of Jiri FucikPrague, Czechia

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  • Timeline

  • About me

    Business Development Manager at TOTAL SERVICE a.s.

  • Education

    • České vysoké učení technické v Praze - ČVUT

      1992 - 2001
      Ing. Telecommunication

      CVUT FEL in Prague

    • Prague University of Economics and Business

      2019 - 2023
      Bachelor's degree Manažer obchodu

  • Experience

    • T-Mobile Czech Republic a.s.

      Apr 2001 - Jul 2004
      Project Manager

      * Leading NET7 Tektronix project for SS7 network monitoring* Creates and executes project work plans* Manages day-to-day operational aspects of a project and scope* Communicates effectively with other departments * Prepares for reviews and quality assurance procedures.

    • Sun Microsystems

      Nov 2004 - Sept 2010

      * Supervising customer service team* Handling all customer complaints or major incidents as service escallation manager* Ensure the service delivery within contracted level of agreement and internal processes* Cooperate with Service Sales Rep. to develope new services* Communicate across the depatments to ensure success of different projects* Building of relationship with Sun strategic partners* People management * Act as trusted adviser through delivery of proactive services* Develops and maintains close relationship with customer management and line personnel* Provides technical account and situation management on customer side* Understand business criticality of customer’s systems* Present new service products to customer

      • Service Support Manager, Country Representativ

        Mar 2007 - Sept 2010

      • Service Account Manager

        Nov 2004 - Feb 2007

    • Oracle

      Sept 2010 - Jan 2011
      Suppor Services Manager

      After acquisition Oracle-Sun I continued in Services Manager position. Main responsibility was to ensure smooth transition to Oracle services standards and processes. Ensure support team is in accordance with the changes.

    • IBM Czech Republic spol. s.r.o.

      Mar 2011 - Mar 2020
      Multivendor Support Business Development Executive

      * Focus on bringing in new customers, build replationship with key existing customers* Identify and qualify new opportunities* Cooperate with sales teams * Create and execute business plans

    • TOTAL SERVICE a.s.

      Jun 2020 - now
      Business Development Manager

      - identify and develop new business opportunities- create and realize business plans- evolve relationship with existing customers- connect people from different industries

  • Licenses & Certifications

    • IBM Global Sales School

    • ITIL Foundation