Ali Pearson

Experience

• 

  Victoria's Secret

  Feb 2010 - Oct 2013

  Directed daily operations of store, overseeing all areas of closing and opening procedures, shipping, staff supervision and merchandising.• Achieved +35% volume to previous year in Pink bra category. Responsible for day‐to‐day sales and operations; including opening/closing the store, processing shipments, team leadership, and associate development. Accountable for customer experience, visual merchandising, loss prevention awareness, and cascading down new product knowledge to associates. Led Pink category to achieve +11% at end of Q4 (01/2013). Impacted associate behaviors enough to bring customer loyalty reports up to a top 3 spot from one of the worst‐performing spots in the district. Supervised cash wrap team of 25+ associates. Responsible for training, coaching, opening/closing 12 registers, as well as cash wrap loyalty measurements. Led cash wrap team to achieve customer loyalty measurements of 1st in district out of 11 stores and 2nd highest in company out of 1.1K stores. Responsible for providing best-­in-­class customer experience across multiple product zones. Maintained consistent standards and upheld policies and procedures. Consistent top producer at procuring in‐store credit card applications, which promotes customer loyalty. Role-­‐played with other associates and supervisors around complicated real-­‐world scenarios. Lived up to the core values of the brand.

  • Pink Bra Specialist

    Aug 2013 - Oct 2013

  • Pink Supervisor

    Jul 2012 - Aug 2013

  • Cash Wrap Lead

    Mar 2011 - Jul 2012

  • Associate

    Feb 2010 - Mar 2011
• 

  Verizon Wireless

  Oct 2013 - Jul 2014

  Solutions Specialist

  Delivered customer support, technical expertise and product knowledge, driving sales and increased customer satisfaction.

• 

  Swanky Smiles

  Apr 2018 - Dec 2019

  Operations Manager

  Controlled all sales operations and administrative functions of mobile orthodontics business as it relates to compliance, travel, expenses and account management. Supported nationwide startup company’s development, ensuring seamless workflow processes for all office and field personnel. Managed shipping logistics for 2k active patients.

• 

  European Wax Center

  Feb 2020 - Mar 2021

  Wax Specialist
• 

  The Smooth Studios

  May 2021 - now

  Chief Wax Officer