Michael Jones

Experience

• 

  Atlantis Paradise Island

  Jan 1996 - Jun 1996

  Marketing Executive

  Marketed by phone to casino customers out of a Florida office and then hosted them personally during their trips to the Bahamas.

• 

  The Desert Inn

  Oct 1996 - Mar 1998

  Director of South American Marketing

  Focused primarily on obtaining new business from Brazil and Mexico by working with junket representatives out of Sao Paulo, Rio de Janeiro, and Monterrey.

• 

  Beau Rivage Resort & Casino

  Dec 1998 - Nov 2001

  Casino Host/Credit Executive

  Sold the casino resort experience both domestically and internationally; personally issued credit lines up to $75,000.

• 

  Grand Casino Gulfport

  Jan 2002 - Jan 2004

  Casino Host

  Marketed to high-end table games players; hosted and coordinated special events and ensured quality customer service and return visits.

• 

  The Title Professionals

  May 2004 - Aug 2006

  Marketing Director

  Promoted and conducted real estate settlement services; served as a title insurance agent.

• 

  Wells Fargo

  Aug 2006 - Aug 2007

  Mortgage Consultant

  Networked with local realtors and home-builders to find and serve real estate buyers with financing options; helped individuals with refinancing and secured home equity lines of credit.

• 

  JPMorganChase

  Aug 2007 - Aug 2008

  Loan Officer

  Obtained residential purchase mortgages and property refinances by developing a strong reputation for customer satisfaction in the local community.

• 

  Griffin Capital Funding

  Sept 2008 - Dec 2010

  Commercial Loan Officer

  Secured real estate financing for small businesses and churches through networking and by developing strong lender contacts.

• 

  River Rock Casino

  Jan 2011 - Jan 2012

  Casino Host

  Marketing and player development executive responsible for driving in new business and securing property loyalty by providing excellent service and a unique casino experience.

• 

  Poverty Alleviation

  Mar 2012 - Mar 2015

  Independent

  Draw on experience in hospitality, gaming, marketing, food and beverage, and travel; work in poverty alleviation for the Salvation Army and Loaves and Fishes. Published in various newspapers.

• 

  Best Western Plus

  Oct 2016 - Sept 2017

  Guest Services

  Handled guest arrivals and departures. Responded to requests as needed.

• 

  IHG Hotels & Resorts

  Oct 2018 - Nov 2019

  Guest Services Supervisor

  Serve as guest services supervisor, night auditor, and front desk agent as needed.

• 

  Seminole Hard Rock Support Services

  Nov 2019 - Nov 2022

  HRI Customer Care

  Written communication with patrons worldwide. Respond to surveys and online reviews. Assist with guest arrangements.

• 

  Gulfstream Park

  Nov 2022 - now

  Executive Casino Host

  Develop VIP business through promotions and special events; cater to player needs and requests while onsite.