Ali Raza

Experience

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  Avari Towers Karachi

  Dec 2004 - Apr 2006

  Guest Services Agent

  1). Provide complete Information to the Guests about the product in very courteous way.2). Check in and Check out guest in timely manner.3). Ask guest about their stay in Hotel.4). Complaint handling regarding Different Issues of Guests by using soft skills.5). To Update the Guest regarding new promotions of Avari Towers & Hotels.6). Provide full support to resolve Guest problems.

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  Ufone

  Apr 2006 - Sept 2011

  Customer Service

  1).Worked at Walk-in customer service center as Customer care executive to help out in Customers issues and solve customer queries.2). Customers come up with the issues regarding service and we deals them in courteously and solve customers issue on priority.3). Sim issuance after complete customer verification. 4). Solve customers GPRS / MMS issues.Inbound (333 Help Line)Job Responsibilities:1). Provide complete Information to the customers about the product in very courteous way.2). Complaint handling regarding Different Issues of customers by using soft skills.3). To Update the customers regarding new promotions of Ufone.4). Provide full support to resolve customer problems and meeting the targets announce by the management.5). Worked in Inbound as Back Team Leader.6). Look after KPI`s of all team members and consult them on their deficiencies points.7). I Achieved overall 90% Quality and Quantity at 333 Help Line.SC/Franchise Support Officer (475 Help Line):Job Responsibilities:1). Taking Calls of U-TopUp retailers/ Distributors from all over Pakistan.2). Making online reversals of wrong transactions of U-TopUp amount made by Retailer/Distributors.3). Maintaining Log Sheet and also make audit on daily basis for our reversal amount of U-TopUp which we post on Distributor/Retailer's requests.4). Provide full support to resolve customer problems and meeting the targets announce by the management5). Visit Franchises/Retailers outlets to check company Sale and to solve their queries. Show less

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  Du

  Feb 2012 - Oct 2016

  Incharge Retail Store

  • Identified issues, analyzed information and provided solutions to problems.• Look after the daily Follow ups• Take care for the Customers issue• Maintain the Daily Stock and accepting Bill payments• Customers come up with the issues regarding service and we deals them in courteously and solve customers’ issue on priority• Work as shift in charge in absence of Manager and Assistant Store Manager• Floor management and make sure average customer handling time should up to the mark• Developed team communications and information for meetings.• Do shift end closing and send daily reports to Manager and Regional Manager.• Received and processed stock into inventory management system.• Offered friendly and efficient service to customers, handled challenging situations with ease.• Maintained energy and enthusiasm in fast-paced environment.• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.• Exceeded goals through effective task prioritization and great work ethic. Show less

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  Transworld Home

  Jan 2017 - May 2019

  Senior Executive Corporate Sales

  • Researching and identifying sales opportunity, generating leads, target identification and classification• Reaching out to new customers and making presentations or pitches outlining the benefits of product/ services• Maintaining relationship with all potential and existing clients• Ensuring proper servicing and after sales support to clients• Develop, build, and manage a client base of corporate accounts• Participate in Exhibitions, conferences, and community events to help promote the corporate programs.• Completed paperwork, recognizing discrepancies and promptly addressing for resolution. Show less

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  Rider - Powered by TPL

  Jun 2019 - Oct 2020

  Senior Executive Operation

  • Look after Day to day operations• Manage complete operations• Managing stock control and inventory checks• Having a keen eye on budgets and budgetary changes• Reviewing workloads and manpower to ensure targets are met• Ensuring staff working on processes are happy and operating efficiently• Supporting all functions of the business to work together• Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.• Established and maintained productive staff relationships to improve workplace morale, increase productivity and enhance personal growth.• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.• Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.• Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands Show less

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  Home Solutions Meherbaan

  Nov 2020 - Oct 2021

  E-Commerce Operations Lead

  HSM is the one stop solution for Grocery, Health and entertainment.

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  Udhaar Book

  Nov 2021 - May 2023

  Operations Lead

  Managing daily marketplace operations which includes categorizing orders, inventory, fulfilment and dispatching.Follow up with 3PL for shipment smooth delivery process.Payment followup with 3PL.Maintain return shipment inventory.Coordinate with customer success for customer engagement and reviews.

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  Helix Pharma (Pvt.) Ltd.

  Jun 2023 - now

  E-Commerce Operation Lead

  - Managing and overseeing a diverse portfolio of cross-functional operational initiatives.- Ensures smooth online retail processes by overseeing logistics, inventory management, customer experience, and data analysis.- Handle Multiple social media accounts.- Oversee the community management.- Align marketing agency for the monthly sales strategy and maintain strategy calendar.- Follow up with 3PL for shipment smooth delivery process and payment reimbursements. - Align partners to boost online sales.- Monitor and analyze market trends, brand performance reports and brand promotions Show less