Thomas Alderson

Experience

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  Second Man/Drivers Mate

  Jan 1987 - Jul 1991

  Driver

  mate covering all UK geographics, all products had to load in a drop order basis. This work involved working away from Home based on 5 days per week.Ensuring the planned route was economical and timely to meet deliver points.Direct contact with End Users, Requirement of this role was very customer focused.

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  Van Driver/Warehouse

  Jul 1991 - May 1992

  Boots

  Manage & control of stock to ensure all orders were processed to 100% compliance given the nature of the product.Plan my route, and to ensure a timely approach to all deliversManagement of 2 additional drivers Completion of weekly stock checks to ensure warehouse maintained LIFO.

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  Home Express

  May 1992 - May 1996

  Route Driver

  , Sunderland) Home ExpressDeliver and collection of circa 180 items per dayPlan my route by day and to ensure all services were adhered tooRecognised by Home Express 2 Yrs running as Driver of the Year.Excellent self organisational skills and excellent knowledge of the north east geographic.

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  Sunderland) Home Express/Business Express

  May 1996 - Jul 1999

  Driver Team Manager

  Manage a team of 18 employed drivers that would collect and deliver 2.5k per day on average.Plan for teams driver resource based on a 6 day working weekEnsure service performance was delivered without issue.Complete all return to work interviews and manage attendanceEnsure all GLIT issues were documented with specific targets set and reviewed with emphasis on a timely reduction.Vehicle management and ensure all china graphs were maintained.Manage all customer related service issues and ensure daily completion. Show less

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  Business Express/HDNL

  Jul 1999 - Feb 2002

  Catalogue Mailing Manager

  , Sunderland) Business Express/HDNL Manage a team of 87 catalogue delivery agents that would deliver 120k per quarter on average.Manage a team of 7 in depot staff to cover both sort, transport and clerical functionResponsible for daily payments, both checking, input and submissionEnsure service performance was delivered without issueVehicle management and ensure all china graphs were maintainedManage all customer related service issues and ensure daily completion.Ensure Depot cost compliance Against Budget, Realising reductions where possible Show less

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  Business Express

  Feb 2002 - Jul 2005

  Assistant General Manager

  Business Express/HDNL Management of KPI performance Performance management of 7 managersEnsure effective planning of all depot resource.Ensure Depot cost compliance Against Budget, Realising reductions where possible Management of 160 Depot StaffAnnual parcel Intake 2.8 million parcelsMaintain/reduction of claims ratio's against depot budgetService compliance against all steams of traffic and national SLA's

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  Home Delivery Network Limited (HDNL)

  Jul 2005 - Apr 2011

  Process Improvement Manager/Compliance/Continuous Improvements

  Process audit control compliance for 12 service centre'sComplete action plans with specific timelines against Hdnl standard processes.Complete on site training to ensure consistency in compliance, train the trainer.Ensure completion of all audit reports were documented and sent to national compliance manager for quality review.Deliver and compose training programs to meet new business objectives. ( Am / Pm timed services & Saturday working

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  Yodel / Home Delivery Network

  Apr 2011 - Apr 2013

  Secondment to Under performing site :-• Undertake full performance review & re – align service to Business Objectives• Support Service Centre Manager to ensure operational compliance• Daily clear down of circa 23k parcels per day ( peak trading )• Operational planning and management of 100 drivers & 150 Life style couriers.• Manage and Coach Section Leaders within the Service Centre.• Specific improvements realised  Collection performance from 68% to 97.6% Service performance from 92% - 98.74% Handover of Parcel to Life style Courier from 9k to 11K per day Increased Driver productivity Cum from 10k to 12k per day Show less Service Centre budget of £ 3m & 2.1m ParcelsPerformance management of 7 managers Daily performance management of Yodel SLA's ( Cost & Service )Daily and Monthly formal review of the expenditure, controlling the service & costs ensuring immediate action taken where necessary.Management of Service during merger of 2 sites into 1Management of 100 Depot Staff in a 24/7 operation.Management of sub contractor's relationships.Improvement in GLIT performance from £4k to £1.2k per week Show less

  • Contract Manager

    Feb 2013 - Apr 2013

  • Support Manager

    Aug 2012 - Mar 2013

  • Depot Manager

    Apr 2011 - Jul 2012
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  City Link

  May 2013 - Dec 2014

  • Undertake full performance review & re – align service to Business Objectives• Daily clear down of parcels • Operational planning and management of drivers • Manage and coach Section Leaders within the depots.• Specific improvements realized• Full control of budget • National role and at any depot the business deemed at risk • Undertake full performance review & re – align service to Business Objectives• Daily clear down of parcels • Operational planning and management of drivers • Manage and coach Section Leaders within the depots.• Specific improvements realized• Full control of budget • National role and at any depot the business deemed at risk • Development and role out of new self employed rates and territory• Worked closely with security to introduce criminal record checks• Run test locations to ensure new process worked prior to national role out• Design and implementation of new company Logo• Design, ordering and implementation of new company uniforms• 1 – 2 – 1 meetings with sub contractors to negotiate new rates and contracts• Tracking of cost benefit to the business • Centre budget of £ 2.4m & 1.6m Parcels Performance management of 4 managers• Daily performance management of City Link SLA's ( Cost & Service )• Daily and Monthly formal review of the expenditure, controlling the service & costs ensuring immediate action taken where necessary.• Management of 100+ staff Roaming Depot Manager at City Link (National)• Undertake full performance review & re – align service to Business Objectives• Daily clear down of parcels • Operational planning and management of drivers • Manage and coach Section Leaders within the depots.• Specific improvements realized• Full control of budget• National role and at any depot the business deemed at risk

  • Roaming Depot Manager

    Oct 2014 - Dec 2014

  • Roaming Depot Manager

    Jul 2014 - Oct 2014

  • Lead Project Manager

    Jan 2014 - Jul 2014

  • Depot Manager

    Nov 2013 - Jan 2014

  • Roaming Manager

    May 2013 - Oct 2013
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  Flogas Britain

  Mar 2015 - now

  Site Manager