Lav Thore

Experience

• 

  Magna Infotech - A Quess Company

  May 2013 - Jul 2015

  Worked as Technical Helpdesk

   Providing PAN India remote Support client Birla Sun life Insurance (BSLI) for all the business application needs including installation, configuration and troubleshooting of applications.  Troubleshooting all the web application using browser & desktop based issues on L2-level, making follow-up and escalating issues to higher level if required. Updating the ticketing system on daily basis. Add all the system in domain and confirm all group policy updates. Handling more than 40 of the business web & desktop based applications through remote tools. We are handling trough proxy server. Scanner installation and configuring scanner tools & application remotely. Installation/configuration & up-gradation of software, Managing/monitoring and optimizing system performance. Troubleshooting browser like IE7 to IE 11 as per application nature. Show less

• 

  Impact Infotech Pvt. Ltd. - India

  May 2016 - Aug 2018

  Worked as Desktop Engineer

   Client Name: HDFC LIFE Provide expert support for multi computers and peripheral equipment. Diagnosed analyzed and resolved user laptop PC and hand-held device software and hardware issues. Installation and configuration desktop and laptop with basic company application. Printer and scanners installation and troubleshooting and also configure wifi printers. Lotus configuration and troubleshooting and also configure lotus on mobile using IBN Verse application. Researched complicated issue on various computer system and databases and created SOPs to publish in the knowledge base for OIT use. Making Roster of team members & managed their shifts. Handling escalation regarding outage.  Repeat Fault analysis and daily call with end users (Company) to reduce number of tickets. Provide remote support for resolve companies application issue through LAN Desk remote tool. Lead staff in providing assistance in the resolution of reported system problem. Handling two different projects (Robotics Automation and Ad cat projects) in this company with all types of issue and requirement (Hardware and application) follow up different application issue with application team which not solved by our team take follow up and resolve the issue. Client Name: TATA AIA LIFE All over India technical support and Fault Management for Leased & PRI customers. Installation and configuration of IIS and FTP in Windows Server 2008R2 Creating Reservations for all DHCP client machines. Creating Organization Units, Groups and Users and unlock the IDs. MS Outlook 2007,2013 installation and troubleshooting Installation & configuration of outlook through Air watch agent and boxer application on I phone and android device. Installation of DATA CARDS and performing troubleshooting as per requirements. Installation and troubleshooting of all types of Network Printers, standalone printers Updating Antivirus and troubleshooting virus related issues. Show less

• 

  Microland Limited

  Nov 2018 - Feb 2021

  Administrator

   Provide remote support and end user support, Incident & Service ticket resolution. Handling VIP/VVIP users support on priority and MD Support. Basic desktop and laptop IP phone, VC device installation, configuration and troubleshooting. MS office, one drive core and business software installation. Basic end-point hardware support viz for desktops, laptops, IP phones, VC devices, mobile devices, tablets, etc. Escalation management handling all types escalation and also help to engineer resolved their issue. Creation and maintenance of knowledge objects that can be leveraged to standardize response / remediation to commonly encountered incidents and service requests Researched complicated issue on various computer system and databases and created SOPs to publish in the knowledge base for OIT use. EUS compliance remediation viz MS patches, SCCM agent, Antivirus, Encryption, etc. SCCM NOC/RSSC/Branch DP health check, SCCM Desktop Build support. OEM and vendor management. IT equipment / accessories approvals. Configuration of bit locker with Sophos Show less

• 

  Progressive Infovision PrivateLimited (Wipro)

  Feb 2021 - Jul 2021

  Worked as Administrator (EUS

   Provide expert support for multi computers and peripheral equipment. Troubleshoot problems reported by users and analyze and isolate issues. Solid communication skills, organizational skills, analytical skills, and the ability to interact with external vendors/business units, varying levels within the Bank  Basic desktop and laptop IP phone, VC device installation, configuration and troubleshooting MS office, one drive core and business software installation. Deliver technical support to engineering teams, aiding optimization of existing system(s) and processes. Support includes monitoring of incidents and their timely resolution Escalation management handling all types escalation and also help to engineer resolved their issue. Researched complicated issue on various computer system and databases and created SOPs to publish in the knowledge base for OIT use. EUS compliance remediation viz MS patches, CISE, SCCM agent, Antivirus, Encryption, etc. Configure VPN through Citrix and Cisco any connect. SCCM NOC/RSSC/Branch DP health check, SCCM Desktop Build support VIP user support, Trading floor support, Escalation management Show less

• 

  Wipro

  Nov 2021 - Jun 2022

  Senior Administrator
• 

  Sysnet Global Technologies Pvt Ltd

  May 2023 - Dec 2024

  Sr. Desktop Support Engineer