Mohit Kumar

Experience

• 

  Sterling Holiday Resorts India Ltd.

  Sept 2001 - Jul 2004

  F&B assistant

  The Attainments•Managing Restaurant & Bar of the property.•Interfacing with sales & marketing team a concept of Guest Frequency Chart in the hotel.•Established the Private Dinning Room of the restaurant as one of the major USP by introducing & selling different dinning packages.•Pivotal in streamlining the guest relations in the restaurant to ensure repeat customers.

• 

  Radisson

  May 2004 - Jul 2011

  Food and Beverage Manager

  Responsible for training and high standard service. Menu planning as per the season. Lead the team to ensure prompt and effective service standard. Achieved maximum sale target in an operational day. Handle banquet parties as per the nature of the party with team members. Using hotel resources to maximize guests’ satisfaction & optimize revenues. Representing the hotel in the market place ant develop relationships with key accounts. Analyzing statistical information and drawing conclusions from it.Developing and implementing staff training programs.Ensuring the accurate and timely submission of payroll data to the corporate office. Continuously developing the hotels brand.Aggressively managing all the independent revenue and expense areas to ensure profitability. Accurately forecasting revenues/expenses.• Bar Inventory, Upkeep and maintenance, Store requisitioning and Maintaining Inventory level of Crockery ,Cutlery and Glassware.Maintaining Guest Data Base.Responsible for Guest Feedback. Meeting & Greeting the guest in the Restaurant.Ensure overall cleanliness, minimum breakage etc.Take briefing every day.Take inventory in the last of every month.Mentioned in duties Roaster.To inspect table layouts & checks on all service stations, Bars.Prepare F&B sale Reports. Show less

• 

  Sinclairs Hotels & Resorts

  Feb 2011 - Jun 2015

  Manager Operations

  Lead a team of experienced operational executives, handle guest queries and prepare their customized itinerary as per their requirements. Ensure to provide hassle free service to our customers whether it is Hotel room booking, banquets, arrangement of meetings and seminars. Provided best hospitality services to our guests.

• 

  Sterling Holiday Resorts Limited

  Jun 2015 - now

  General Manager

  Internal key liaisons:- Chief Financial Officer- President & C.E.O.- Director of Operations- Department headsExternal key liaisons:- Local & public authorities- Main accounts- GuestsKey accountabilityResponsible for achieving optimal guest satisfaction and a good working environment to attain all set objectives and run the hotel in accordance with the Standard Operating Procedures and Policies as set out by the company. Implementation of optimal and attractive products and services required to address the hotel’s target groups, based on pre-agreed marketing plans and budgets.Ensure the correct production and distribution of information and promotion materials as agreed to.Guard the efficiency/productivity and the company results:• Draw up plans and budget concepts (revenues, costs, etc.);• Safeguard the realization, tracing and adjustment of deviations;• Developing improvement actions, carry out costs savings;• Guard/ controlling of cost price• Delivering of data and proposals for the budgets and investments.• Safeguard quality of operations (internal & external audits)Manage the various Department Heads• Coordinate planning of Department Heads and Assistant Managers with regard to time-tables, work schedules, employment of employees within the different services; solving of bottle necks;• Coordination of the execution of activities via instructions to the Heads of Departments/ Assistant Managers, supervision of the execution;• Determination of the workforce, recruitment and hiring of new staff, supervision of sufficient introduction, execution of performance reviews and training of staff.• Accountable for responsibilities of department heads in their absence.Ensure an adequate administration, for the outgoing and incoming invoices, for the payment of invoices and for drawing upperiodical management data. Justify deviations and differences. Show less