Hannah Sword

Experience

• 

  E.ON UK

  Apr 2002 - Sept 2004

  Residential Outsourcing Manager - Existing Customer Sales
• 

  E.ON UK

  Apr 2005 - Mar 2008

  Operations Manager - Residential Telesales
• 

  E.ON

  Mar 2008 - Jun 2011

  Head of SME Direct Sales and IGNITE sales operations
• 

  E.ON UK

  Jun 2011 - Apr 2012

  Head of New Connections and New Business Sales
• 

  British Gas Business

  May 2012 - Sept 2015

  • Head of Mid Markets and Connections & Metering

    Dec 2013 - Sept 2015

  • Head of High Value Customer Management and B2B Customer Complaints

    May 2012 - Dec 2013
• 

  E.ON UK

  Oct 2015 - Apr 2020

  Leading the market launch of E. ON Drive in 2018, introducing innovative B2B electric vehicle charging solutions, including newly-designed products, service solutions, and tariffs. Established and led a core team of 26, building an end-to-end business operation encompassing sales, delivery, and customer service, along with the development of back-end systems, a new digital platform and ISO accreditations, underscoring a commitment to maintaining high operational standards. Executed a strategic plan to bring segmentation to life, gaining a competitive advantage in target segments by orchestrating joined-up value propositions, including energy, business energy management systems, and on-site generation technology. Leading the Corporate sales and B2B third party intermediaries sales channels to deliver the mid-term plan, redesigning and transitioning to a new operating model, achieving strategic objectives and facilitating the launch of solutions sales activity.

  • Director of Electric Vehicles

    Feb 2018 - Apr 2020

  • Head of Route to Market and Existing Customer Sales - B2B Solutions

    Sept 2017 - Feb 2018

  • Head of Corporate Sales

    Oct 2015 - Aug 2017
• 

  E.ON

  Jan 2020 - Dec 2020

  Head SME Sales and Commercial- NPOWER DIVISION

  Leading the wind-down of the SME business post-acquisition, demonstrating strategic acumen in aligning the transition with a focus on enhancing commercial outcomes.

• 

  BFY Group

  May 2021 - Apr 2023

  Overseeing the optimisation of financial performance through the execution of transformative programs targeting sales revenue and gross margin. Guiding BFY Group consulting in a forward trajectory, emphasising innovative approaches to amplify financial results and showcase strategic acumen.

  • Director/Principal

    Jan 2022 - Apr 2023

  • Chief Of Staff

    May 2021 - Jan 2022
• 

  Johnson Controls UK&I

  May 2023 - Oct 2023

  Head of Enterprise Service Sales
• 

  Hannah Sword Coaching

  Jan 2024 - now

  Director