Linh Trinh

Experience

• 

  Elite - English and Art Center

  Oct 2013 - Nov 2013

  English Teacher cum Administrator

  Coordinate Office activities. Schedule, manage English classes and arrange English teachers. Assist Accounting and Human Resources. Be a TA and English Teachers. Manage phone calls and meet with students and parents. Advise and convince proper course for students. Report weekly the activities and number of English Classes. Administrative tasks.

• 

  EMOTIV

  Dec 2013 - Feb 2018

  Supervise and train new reps. Be a mentor and advisor for the team. Help the team get the overall revenue and maintain high satisfaction to Customers. Find untargeted segments and prepare proper email content, phone calls to reach out. Process bulk orders; meet online with big customers and Resellers to convert sales. Handle and interact daily with customer inquiries, complaints, billing, shipping questions, and payment extension/service requests. Calm down angry customers, identify the problem, locate resources for problem resolution and design best-option solutions. Gather feedback from customers, work closely with internal teams. Show less Work as Senior Customer Sales and Support Agent, Presenter. Coordinate with Marketing Dept. and Business Manager to present company and showcase technology in Neuro XTech - San Francisco, 2017 and Kennedy Arts Summit, Washington DC., 2017 to hundreds of participants from students to professors, heads of companies. Meet and showcase company products to big customers in headquarter office. Exchange ideas and provide feedback about company products to Executive team. Handle all incoming voicemails from the US clients and provide 100% satisfaction service. Attend Tech Conference and meet native speaker to better understand the working culture and people. Show less

  • Senior Customer Support and Sales Team Lead

    May 2017 - Feb 2018

  • International Experience

    Mar 2017 - Jun 2017

  • Senior Customer Relations Agent

    Dec 2013 - May 2017
• 

  Savvycom - Software Product Development

  Sept 2017 - Oct 2018

  Business Consultant

  About Savvycom:Vietnam’s Most Trusted App Developer and Tech Co-Founders. We make apps successfulby providing more than just development. We help market, scale and improve your appidea, effectively acting as an extended CTO. Founded in 2009 by a small team ofpassionate, Savvycom now has a balanced blend of technology skills and domainknowledge of seasoned IT professionals, powered by passion for IT.+ 8 years in ITO business+ 50 global partners and more than 300 successful projects+ Top 30 Leading IT Companies in Software Outsourcing+ Top Mobile Developer on Clutch, etc Show less

• 

  JMango360 Mobile Shopping Apps

  Dec 2018 - Nov 2020

  Business Analyst

  JMango360 is an all-encompassing mobile app builder that allows you to easily build your own feature rich, mobile commerce enabled business applications. With JMango360 powering your business, you create deeper connections to your customers, open up new revenue streams and stay ahead of your competition. JMango360 is a platform that enables every online retailer to have their own stunning m-commerce mobile app, fully integrated with Magento and Lightspeed. JMango360 was awarded for the Innovation Tech Trailblazer Award and recently for the Meet Magento Innovation Award.JMango360: Powering Mobile. Empowering Your Businesswww.jmango360.com Show less

• 

  VMO Holdings

  Nov 2020 - Jun 2021

  Project Manager, Product Owner

  Established in 2012, VMO is a trusted IT outsourcing company based in Hanoi, Vietnam with 500+ headcounts and over 40 projects currently running.Over the last 10 years, we have successfully partnered with a various array of clients across industries. Startups & Innovation, Business Automation, E-Commerce, E-Health, E-Government, E-Learning, Financial Technology, are a few of the example sectors.

• 

  Blocktech Labs

  Sept 2021 - Jun 2022

  Sr. Business Analyst

  Dtravel is a web3 direct booking tool that facilitates vacation rentals without intermediaries. Blending the freedom of direct booking sites with the simplicity of online travel agencies, Dtravel offers greater ownership, lower fees and more control.As a web3 ecosystem, bookings are conducted on-chain in a peer-to-peer manner, with Dtravel acting solely as the technology and infrastructure provider. Smart contracts govern booking conditions, ensuring full transparency and independence. Hosts have the ability to accept crypto and/or fiat payments from guests, diversifying the customer base.By leveraging smart contracts and blockchain technology, Dtravel eliminates the issues resulting from short-term rental platforms and travel agencies. This approach empowers hosts to create their own terms/policies, build their unique brand with greater customizability and enjoy unconstrained communications with guests.https://dtravel.com Show less

• 

  EPAM Anywhere

  Jun 2022 - now

  Sr. Business Analyst

  We can help you reimagine your business through a digital lens. Our software engineering heritage combined with our strategic business and innovation consulting, design thinking, and physical-digital capabilities provide real business value to our customers through human-centric innovation.https://www.epam.com/about