Andreia Alexandre

Experience

• 

  Somague

  Apr 2014 - Oct 2014

  Web Developer

  Responsible for developing the Corporate Management Portal for Somague Human Resources, with the aim of managing the company's belongings inside Somague Group.

• 

  SoftINSA

  Oct 2015 - Sept 2016

  Intelligent Network Engineering as a consultant at Vodafone Portugal

  Re-rating project developer. The Re-Rating project was design to introduce the capability of offline re-rating of the post-paid CDRs (Call Detail Records) initially rated online by IN Surepay. Such functionality, especially helpful when resolving issues detected during Bill Review, shall support error correction at any time of the Bill Cycle including re-rate usage that were already billed.

• 

  Syone

  Oct 2016 - Oct 2019

  Intelligent Network Engineering as a Senior Consultant at Vodafone Portugal

  Mainly responsible for providing network and billing support to Intelligent Network Operations team.

• 

  Microsoft

  Oct 2019 - now

  As an Azure Subscription Management Support (ASMS) Partner Technical Advisor (a service delivery focused subject matter expert), I'm responsible for incident metrics such as Customer Satisfaction (quality of the support experience), frontline engineer technical readiness and process compliance within ASMS scope. I'm also responsible for providing in-depth technical and subject matter expertise for one or more services or scenarios to the engineers at a support vendor (also known as a supplier or delivery partner). Show less

  • ASMS Partner Technical Advisor

    Jul 2021 - now

  • Azure Rapid Response Support Escalation Engineer

    Jul 2021 - Jul 2021

  • Azure Rapid Response Support Engineer

    Oct 2019 - Jun 2021