Mike Martin

Experience

• 

  Asendia

  Nov 2007 - Jul 2016

  - Receive clients data via e-mail or memory stick- Analyse, clean, mailsort and de-dupe data- Prepare word documents for printing- Proof word documents to clients ensuring all requirements are met- Liaise with clients via e-mail or telephone to discuss problems or extra work to be carried out- Sort overseas data into various formats depending on service- When necessary assist with laser printing and any other production issues - Proof reading of customer orders before sending jobs to print- Accountable for the accurate printing of all customer orders during print operation.

  • Data Processor

    Nov 2011 - Jul 2016

  • Laser Printer Operator - Personalisation Team

    Nov 2007 - Nov 2011
• 

  Cedar Group

  Aug 2016 - Jan 2018

  Data Analyst

  Adobe Suite including InDesign, Photoshop and IllustratorCreate InDesign files combining with data files using XMPieUse layers in InDesign so that correct information/images appear for each customer.Write rules including IF statements to ensure correct information is outputted.Manipulating PDFs using Pitstop via Adobe Acrobat.Edit images and signatures using Adobe Photoshop to ensure quality is of a suitable standard.--------------------------------------------------------------------------------------------------------------------------------------Data AnalysisCheck data for duplicates, invalid addresses and formatting errors.Write and edit Microsoft Access queries to convert client-supplied data to a standard format via Mailsort software.Manipulate data via use of custom written Macros.Prepare data for use by external mailing houses when required.Produce a Client Data Report for each job ensuring counts match the client’s data presenting discrepancies as queries.Output print files and uploading them securely via FTP.Remain up to date with current data processing and Mailsort software.Liaise with the respective Account Handler to advise on any problems or queries with client data.Ensure all work is carefully checked, and proofed before running a job.--------------------------------------------------------------------------------------------------------------------------------------Additional DutiesKeep up to date with Royal Mail discounting options.Carry out all work in accordance with Cedar Quality Management systems ensuring Job Bags are completed correctly.Record any non-conformances in ‘feedback’ for analysis and evaluation.Maintain an excellent knowledge of Microsoft Office applications, particularly Microsoft Access, Excel and Word.Work Schedule Process data for mailings.Run laser printed work using on site Xerox printers.Assist the team with other duties when required. Show less

• 

  Asendia

  Jan 2018 - now

  Account Handler/Data & IT Support

  Account Handling:• To provide advice to customers on production and mailing methods whilst maximising profitability.• To carry out customer requests in a timely, orderly, efficient and courteous manner.• To provide written quotations, pursue and close sales whilst cross-selling other products and services• To create job bags and book in jobs within the timescales of the customer and business workload• To liaise with other departments to ensure the customer needs can be met and informing customers if there are issues or delays• To raise invoices and return client stock or charge storage• To ensure standard quotes are completed in less than 2-4 hours• To maintain good communication with customers, ensuring customers are advised on all matters relating to their order/request• To call customers at least once every 3 months if they have not used our services• Provide any financial information that may be required on time, accurate and to the agreed format• Provide reports on customer turnover and margins from systems availableData Support:• Receive clients data via e-mail or memory stick• Analyse, clean, mailsort and de-dupe data• Prepare word documents for printing• Proof word documents to clients ensuring all requirements are met• Liaise with clients via e-mail or telephone to discuss problems or extra work to be carried out• Sort overseas data into various formats depending on service Show less