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Erica A.

Erica A.

Sr. Technical Support Specialist

Followers of Erica A.330 followers
location of Erica A.Charlotte, North Carolina, United States

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  • Timeline

  • About me

    AVP, Risk Analytics | Fraud Investigations

  • Education

    • Keene State College

      2000 - 2004
      Bachelor of Science (BS) Business Administration, Management and Operations

  • Experience

    • Chittenden Services Group

      Feb 2001 - Oct 2005
      Sr. Technical Support Specialist

    • DRS, Disaster Recovery Services, Inc

      Nov 2005 - Apr 2006
      Customer Relationship Manager

    • PGI, Polymer Group, Inc.

      May 2006 - Jun 2012

      • Support Specialist II, Applications Support

        Jul 2008 - Jun 2012

      • Customer Service Analyst

        May 2006 - Jul 2008

    • Self Employed

      Jun 2012 - Aug 2018
      Daycare Provider/Nanny

    • University City United Methodist Church

      Aug 2018 - May 2020
      Assistant Preschool Teacher

    • Ally

      Oct 2020 - Mar 2024

      • Sr Analyst - BL Risk

        Apr 2023 - Mar 2024

      • Supervisor - Lending Customer Care

        Nov 2021 - Apr 2023

      • Sr Consultant - Lending Customer Care

        Aug 2021 - Nov 2021

      • Consultant - Lending Customer Care

        Oct 2020 - Aug 2021

    • Synchrony

      Oct 2020 - now
      AVP, Risk Analytics

      Synchrony purchased Ally Lending in March 2024

  • Licenses & Certifications