Experience

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  Sunny fresh inc

  Jun 1989 - Jul 2000

  Crew foreman

  Managed crew of 20+ people responsible for take-down, sanitizing, and setup of industrial food processing equipment. Inspected equipment, tested, and signed QA documentation certifying start of production. Scheduled staff into teams as needed for special projects.

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  United states army reserve

  Dec 1991 - Dec 1999

  Administrative suppport specialist

  MOS 71L1O. Composed military and nonmilitary correspondence in draft and final copy. Employed basic principles of English composition and grammar in preparing correspondence. Proofread typed documents against source documents. Assembled final product for review, authentication, or other disposition. Prepared registered or certified mail for dispatch. Processed incoming correspondence and messages. Answered inquiries from staff and advises personnel on administrative and clerical matters. Set up and maintained logs, rosters, status boards, charts, graphs, and view graphs. Show less

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  Hvue technologies

  Jul 2000 - Dec 2008

  Principal

  Conducted computer and server support for home & business, and created compelling websites for businesses and non-profits. Managed employees and subcontractors in support of asset creation and technical support objectives.

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  Minnesota army national guard

  Nov 2001 - Nov 2002

  Information technology specialist

  MOS 25B. Transferred civilian technology skills into MOS within their 1-year enlistment program. Set up and maintained IT systems that support the Army’s logistics and data. Performed maintenance on networks, hardware and software. Helped others learn to use networks and software. Conducted end-user support.

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  Banner creations, inc.

  Jul 2009 - Apr 2016

  It support & web developer

  - Created LAMP-based E-commerce websites in compliance with PCI-DSS principles.- Procured & installed SSL/TLS certificate to secure websites.- Conducted graphic design in support of Web development, digital & print marketing.- Conducted IT support for Windows & Mac workstations, printers, network, phones, & cameras. - Created documentation & diagrams of IT, telecom, and production equipment assets.- Migrated standalone ribbon-stamp time-clock device to a server-based system; increased value by adding HR & payroll capabilities which eliminated bookkeeper transcription labor & errors.- Managed purchase and decommission of IT assets, including licenses.- Created SOP's & maintenance checklists for production equipment to improve training & encourage accountability for expensive assets.- Responsible for creation & maintenance of customer facing Websites & social media.- Published an interactive catalog of company products for the Website to engage viewers.- Published a series of videos promoting the company's tote bag products.- Created field assembly manuals for exhibits & custom displays to enable quick setup.- Designed & launched email blasts with CTA's and A/B testing to optimize sales; segmented email lists for appropriate targeting.- Installed & maintained Linux & Windows servers for network storage, backup, & printing.- Installed low-voltage CAT6 cabling & repeater system during office expansion for phones and network.- Designed and setup a lab area for printer cleaning & repairs, measurements, ink testing & disposal.- Wrote compelling content for marketing materials and blog articles to reduce Bounce rates & increase Average Session Duration metrics.- Created data hygiene policy for use among stakeholders to reduce database errors. Show less

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  Jml technologies, inc.

  Sept 2016 - now

  Principal

  - Provide security-focused Web services, cloud hosting, computer repair, and technology training/coaching. - Established SOP's and checklists for common IT and web tasks.- Conducted managed server tasks on VPS cloud hosting platforms, such as regularly scheduled security updates, adding accounts, and reacting to alerts when thresholds are reached.- Developed and coordinated plans for customer IT & web projects.- Resolved tickets in a collaborative manner, documenting corrective actions to build a BOK.- Utilized LAMP/LEMP software stacks and open source systems to reduce costs for customers.- Fostered collaborative communication channels with IT, telecom and other equipment vendors. Show less

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  Rti corp

  Jul 2019 - now

  Lead technical support specialist

  - Provide software & hardware support for programmers & installers of RTI, Pro Control, & Blustream products.- Receive case escalations from levels 1 & 2.- Trouble-shoot layer 3 network switches and end-point issues to include Windows OS & firewalls.- Conduct bug testing and reporting.- Create KB articles for internal training & support.- Conduct Support-to-Sales methods for upgrading Legacy devices to new offerings.- Train & mentor Tech Support staff.- Assist Dealers via social media group pages & forums.- Consistently #1 on leader-board for case quantity, quality, & successful resolution.- 3 of 4 Tech Support industry awards earned while serving during RTI’s 31 year history. Show less