Brian Ward

Experience

• 

  Civica

  Sept 2009 - Sept 2018

  IT Support Analyst

  Support Analyst for Civica working on several support contracts. System Centre Configuration Manager 2012: Application / package creation and deployment. Task sequence creation and Operating System deployment. Windows Updates deployment via SCCM. Apply SCCM updates and patches. Collection creation and software management. CentraStage package creation and deployment.Active Directory management.Group Policy implementation.2nd/3rd Line support.Roaming profile implementation and troubleshooting. Patch management and Cable pulling.Pre-sales advice and guidance.Network fault troubleshooting. Hardware and software troubleshooting.Android and OS X support.KMS and VAMT activation management. Show less

• 

  Hanwell Solutions Ltd

  Oct 2018 - Jan 2019

  Technical Support Technician
• 

  Centrality

  Jan 2019 - now

  Duties and Responsibilities• Azure, Purview, Endpoint Manager, Defender and 365 support and implementation• Application packaging testing and deployment via Intune• Active Directory and Entra ID management• Group Policy and Intune policy implementation• Azure / Hyper-V / VMware server management• DHCP configuration and management• DNS and Domain support and management• Network implementation and troubleshooting• Hardware and software troubleshooting• 1st to 3rd Line service desk support• SCCM installation / administration / training• Entra ID permissions management via PIM• Enterprise Application configuration and approval• Hardware management and purchasing• AVD environment configuration and support• KB Documentation management and creation • MDM configuration, support and account management Show less

  • Technical Services Analyst

    Feb 2021 - now

  • 3rd Line Support Analyst

    Jan 2019 - Feb 2021