Experience

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  Rr donnelley

  Jan 2017 - May 2018

  Document specialist

  .Organizing an archiving system.Labeling, sorting, and categorizing documents for ease of use.Retrieving documents upon request.Outlining a long-term storage strategy.Adhering to regulatory requirements.Working with colleagues to ensure consistency of documentation practice across the company.Training employees on efficient documentation usage.Assisting with both internal and external audits.Ensuring documentation integrity.Controlling access to documents.Removing documents that are obsolete.Utilizing storage software and applications for electronic filing.Performing transcription and conversion work.Proofreading documents upon request·Experienced in working streams with a structured methodology/process on high profile client documents.·Analysis of data submitted via documentation and implements changes if necessary.·Working experience on QTA documents with zero error rate within in client allotted time.·Working experience with various cutting edge tools used for documentation and designs.·Prepared digital files, physical documents and work requests in compliance with company guidelines.·Monitor the incidents to ensure that the Service Level Agreement are respected. Identified and initiated, scheduled and conducted incident reviews.·Maintained organized and efficient document flows by using excellent planning and multitasking skills. Show less

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  Allianz technology

  Sept 2018 - Jun 2023

  Facilities excecutive

  .Well-versed working experience as direct executive support and sound knowledge in calendar management, booking and budgeting of events.·Ability to adhere to an expectation of complete confidentiality on all business matters.·Requests/Complaints tracking and follow up through mail and dedicated company CRM tool.·Good with data management and analysis, with an eye for detail..Follow up with vendor on completing the printing, maintenance and stationery requests and all other organization requirement.·Facilitate clear communication and maintain credibility, trust and support between the internal staff, and with external clients and partners.·Monitor upkeep and maintenance of the facility in coordination with the team.·Ability to effectively communicate and collaborate with a diverse range of people and job functions.·Coordination with HR team on onboarding activities and Employee E-Separation management also on various people function activities..Generation of MIS, periodical returns and reports.· Ensuring statutory compliance from various stakeholders (documentation and system based).·Assist in arrangements for client visits, meetings and conferences.·Ability to manage multiple priorities simultaneously and Excellent organizational skills, with demonstrated attention to detail.·First Point of contact for any kind of quires and Level1 approval authority for all internal facilities approvals and activities inside the company premises. Show less

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  Ust

  Jul 2023 - now

  Associate - ii cloud infrastructure services

  To interface by telephone, email, chat and web console with end users provide excellent service to customers and set expectations based on agreed processes.To manage all tickets, to agreed Target Response and Resolution times To ‘own’ customer issues through to resolution and to recognise when to escalate.At a minimum, meet expectations of position relating to performance metrics.Demonstrate high level of proficiency in Microsoft Office Suite of applications, specifically; Word, Excel & Project.Pursue continuing education and remain current on technology applicable to position. Show less