Experience

• 

  A&p foods limited

  Jul 2015 - Dec 2015

  Industrial trainee
• 

  Sunnet systems ltd

  Aug 2017 - Apr 2018

  Customer relations/assistant service manager

  -Built sustainable relationship and trust with customer accounts through open and interactive communication. -Impacted the company’s bottom line by solving problems and turned lapsed clients into repeat customers. -Handled customer complaints and provided appropriate solutions and alternatives within the time limits.

• 

  Sterling bank plc

  Aug 2018 - Apr 2019

  Customer experience manager

  -Ensured customer satisfaction through rendering excellent service and measurement of customer satisfaction indices to ensure sustainable service and constantly improved service delivery. -Handled client engagement and tendered appropriate explanations of bank’s products to customers. -Processed customer’s requests, tracked records and followed up to ensure solutions. -Managed customer relationships. -Highlighted innovative ideas on how to better improve bank’s product and better serve customers. -Maintained customer database and made periodical updates when required. -Responsible for book keeping, management and proper handling of customer’s file. Show less

• 

  Eskimi

  Jul 2019 - Jan 2025

  I successfully strengthened Eskimi’s financial operations and liquidity by leveraging my product management expertise to implement and optimize collection and credit tools. I led key initiatives to streamline financial processes and reporting, utilizing technology to enhance collection efficiency and drive improved cash flow across Eskimi’s global markets in Europe, Africa, Asia. Additionally, I proactively took on an extra project, overseeing the annual global business retreat initiatives and delivering impactful presentations to stakeholders. Show less - Worked closely with sales and finance departments to align on credit policies, established clear payment terms and integrated credit control measures within the overall business strategy. - Managed the entire receivable process, ensuring accurate invoices and payment allocation to support healthy cash flow. - Proactively monitored customer accounts, identified overdue invoices and initiated timely collection activities through personalized communications and negotiations to secure payments. - Developed and maintained strong relationships with advertisers and partners, addressing payment queries and resolving disputes to foster long term business partnerships. Show less

  • Credit Specialist | Africa | Europe | Asia

    Feb 2022 - Jan 2025

  • Finance Assistant | Africa

    Jul 2019 - Feb 2022
• 

  Findschools

  Feb 2023 - now

  Business consultant

  So far, I have: - Handled all user requirement documentation and acceptance criteria for every initiative regarding product and business vertical to drive business progression and team efficiency. - Built business case that modeled cost benefits and identified revenue opportunities emanations from implementation of the minimum viable product. - Gathered insights for product development and product features based on user needs with focus to improve user experience. - Partnered with key stakeholders, business partners and technical teams to drive change implementation and deliver business objective. - Worked closely with the engineering and design team to implement product features and created engaging user experiences on the website improving user satisfaction by 70% during A/B testing phase. Show less