
Timeline
About me
Program Management Leader | Builder & Implementer | Career Coach | Experience Builder | Orchardist
Education

World coach institute
2016 - 2016Icf certified professional coaching; career coaching a+ (98.3%)Intensive for Certified Professional Coach

The university of salford
1990 - 1993Bsc honors biological & biochemical science 2:2 honorsActivities and Societies: Volunteer for Radio Lollipop at Salford Children's hospital
Experience

3m
Feb 1995 - Apr 2000Forecasting and material planning for Multi-million dollar European manufacturing businessVendor management. Implementation and maintenance of Kan Ban inventory model for multiple product lines. Forecasting and inventory planning for Multi-million dollar sales throughout the United KingdomImplementation, training and maintenance of European Order Management System. Customer service for country wide call center
Production / Materials Planner
May 1999 - Apr 2000Inventory Controller / Customer Service
Feb 1995 - Apr 1999

Dentsply
Apr 2000 - Jul 2002European demand plannerForecasting and demand planning for Multi-billion dollar line of business in European sales of non-commercial dental products. Vendor management in multiple countries throughout the world. Successful implementation of cost reduction project through backorder and excess inventory minimization.

Health net of california
Oct 2002 - Aug 2006Product manager / underwriter iiProduct Manager- Key contributor to a design & build team for an industry-leading enterprise-wide online sales & pricing tool for Small Group insurance. Day-to-day management of vendor priorities, development goals, internal stakeholder engagement & overall vendor relationship. Writing & managing UAT for all use cases related to enrollment, pricing model, & back-end operations.Underwriter II- Managed a $48M block of new & existing business for Oregon Small Group insurance, including supervising a team of Underwriters. Show less

Blue shield of california
Sept 2006 - Jul 2010- Led & coached Engineering, Product, & Business teams in Blue Shield’s inaugural Agile product development project as Product Owner, Scrum Master & Program Manager.- Owned & developed an online platform for purchasing Individual Health Insurance. Identifying, implementing & executing ‘Quick hit’ Change Management projects, saving Blue Shield millions of dollars through improved efficiency, customer experience & technology enhancements.- Led & managed a technology project aimed at reducing the timeline for Large Group insurance underwriting process by 50%.
Senior Product Manager
Jan 2008 - Jul 2010Change Agent
Sept 2006 - Dec 2007

Castlight health
Jul 2010 - Jan 2015Established a PMO (Program Management Office) to expedite revenue generation & streamline project timelines:- Obtained executive support, negotiated budget, & recruited a 3-member team for the PMO.- Implemented methodologies, processes, & charters to oversee major revenue-generating projects, resulting in a 33% decrease in project durations.- Selected & integrated an enterprise-wide Project Management Tool, negotiating a $100K renewal cost reduction.- Delivered Project Management advisory services on optimal practices & introduced tailored workflows/templates. SMO - Service Management Office: Directed a team of 24/7 Service Management experts to scale operational needs for technology service - including Incident Management, Business Continuity, Release Management, Change Management. Show less
Director of Shared Services (PMO)
May 2013 - Jan 2015Senior Program Manager - Engineering
Jul 2010 - May 2013

Mcqueen consulting
Aug 2015 - Oct 2016Sr. consultantDeveloped a training program to improve patient safety outcomes.- Developed a phased blueprint for introducing TeamStepps training to NorthBay Healthcare hospitals & clinics.- Led the vendor selection process for TeamStepps training, including developing the training schedule & approach.- Collaborated with Physician sponsors & Clinical champions to drive adoption, gain physician support, & expand training resources.- Designed & executed a communications plan to introduce the program to clinical staff. Show less

Cobility solutions
Feb 2017 - nowCoach & ownerUsing core values to help clients achieve results:- Providing life coaching services to clients facing obstacles or seeking goal attainment.- Deliver career coaching to clients aspiring for promotions or career transitions.- Consult with business on enhancing company culture & employee engagement.

Komodo health
Jan 2018 - Apr 2020- Developed a scalable onboarding program for new hires to support over 100% year-over-year headcount growth.- Managed Employee Experience across two locations, both on-site and remotely.- Implemented semi-annual Engagement surveys.- Established inclusive wellness initiatives.- Provided consultation to Talent, HRBPs, & HR Operations teams on various initiatives. - Improved visibility & cross-functional synergy for feature development by designing & implementing a Product Backlog process.- Led organizational design focused on people, managed change programs, & provided training & coaching to newly formed teams.
Lead People Programs Manager
Dec 2018 - Apr 2020Senior Manager Product Operations
Jan 2018 - Jan 2019

Flourishwith.us
Apr 2021 - Mar 2022Business coachPartnering with the Learning & development team to provide focused Business coaching for Flourish clients.

Venture west consulting
Apr 2021 - nowConsultant- Established portfolio management structure and governance for healthcare cost savings and capital funding portfolios to enhance visibility, accountability, reporting, and execution.- Program Managed CalAIM Programs to ensure stakeholder alignment & execution to mandated implementation timeframes.- Developed a new employee onboarding approach and framework for a technology startup.

Anyscale
Jan 2022 - Apr 2022People program strategy- Consulted with Experience manager on Onboarding strategy and leading practice. - Developed strategic roadmap for People Team initiatives- Collaborated with Coaching consultant to develop initial phase of Manager Enablement program.
Licenses & Certifications

Professional certified coach (pcc)
World coach instituteNov 2016
Honors & Awards
- Awarded to Alice LLano, CPC, CCCNominee for Castlight Values Award Castlight Health Mar 2014
- Awarded to Alice LLano, CPC, CCCLiving the Values award - Finding a way Blue Shield of California Oct 2009
- Awarded to Alice LLano, CPC, CCCNominee - Blue Shield Pat Boone Spirit Award Blue Shield of California Apr 2007
Volunteer Experience
Foster outreach / Foster Mentor
Issued by NORCAL BOXER RESCUE on Mar 2022
Associated with Alice LLano, CPC, CCCVice President
Issued by FRIENDS OF THE CLARKSBURG PUBLIC LIBRARY on Apr 2023
Associated with Alice LLano, CPC, CCCSchool Liaison
Issued by The Rotary Club of Clarksburg on Sept 2023
Associated with Alice LLano, CPC, CCCDJ, Organizer
Issued by Radio Lollipop on Jan 1991
Associated with Alice LLano, CPC, CCCCommunications Chair, Fundraising organizer
Issued by Cleveland Elementary Oakland, PTA on Jun 2018
Associated with Alice LLano, CPC, CCC
Languages
- frFrench
- geGerman
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