Alice LLano, CPC, CCC

Experience

• 

  3M

  Feb 1995 - Apr 2000

  Forecasting and material planning for Multi-million dollar European manufacturing businessVendor management. Implementation and maintenance of Kan Ban inventory model for multiple product lines. Forecasting and inventory planning for Multi-million dollar sales throughout the United KingdomImplementation, training and maintenance of European Order Management System. Customer service for country wide call center

  • Production / Materials Planner

    May 1999 - Apr 2000

  • Inventory Controller / Customer Service

    Feb 1995 - Apr 1999
• 

  Dentsply

  Apr 2000 - Jul 2002

  European Demand Planner

  Forecasting and demand planning for Multi-billion dollar line of business in European sales of non-commercial dental products. Vendor management in multiple countries throughout the world. Successful implementation of cost reduction project through backorder and excess inventory minimization.

• 

  Health Net of California

  Oct 2002 - Aug 2006

  Product Manager / Underwriter II

  Product Manager- Key contributor to a design & build team for an industry-leading enterprise-wide online sales & pricing tool for Small Group insurance. Day-to-day management of vendor priorities, development goals, internal stakeholder engagement & overall vendor relationship. Writing & managing UAT for all use cases related to enrollment, pricing model, & back-end operations.Underwriter II- Managed a $48M block of new & existing business for Oregon Small Group insurance, including supervising a team of Underwriters. Show less

• 

  Blue Shield of California

  Sept 2006 - Jul 2010

  - Led & coached Engineering, Product, & Business teams in Blue Shield’s inaugural Agile product development project as Product Owner, Scrum Master & Program Manager.- Owned & developed an online platform for purchasing Individual Health Insurance. Identifying, implementing & executing ‘Quick hit’ Change Management projects, saving Blue Shield millions of dollars through improved efficiency, customer experience & technology enhancements.- Led & managed a technology project aimed at reducing the timeline for Large Group insurance underwriting process by 50%.

  • Senior Product Manager

    Jan 2008 - Jul 2010

  • Change Agent

    Sept 2006 - Dec 2007
• 

  Castlight Health

  Jul 2010 - Jan 2015

  Established a PMO (Program Management Office) to expedite revenue generation & streamline project timelines:- Obtained executive support, negotiated budget, & recruited a 3-member team for the PMO.- Implemented methodologies, processes, & charters to oversee major revenue-generating projects, resulting in a 33% decrease in project durations.- Selected & integrated an enterprise-wide Project Management Tool, negotiating a $100K renewal cost reduction.- Delivered Project Management advisory services on optimal practices & introduced tailored workflows/templates. SMO - Service Management Office: Directed a team of 24/7 Service Management experts to scale operational needs for technology service - including Incident Management, Business Continuity, Release Management, Change Management. Show less

  • Director of Shared Services (PMO)

    May 2013 - Jan 2015

  • Senior Program Manager - Engineering

    Jul 2010 - May 2013
• 

  McQueen Consulting

  Aug 2015 - Oct 2016

  Sr. Consultant

  Developed a training program to improve patient safety outcomes.- Developed a phased blueprint for introducing TeamStepps training to NorthBay Healthcare hospitals & clinics.- Led the vendor selection process for TeamStepps training, including developing the training schedule & approach.- Collaborated with Physician sponsors & Clinical champions to drive adoption, gain physician support, & expand training resources.- Designed & executed a communications plan to introduce the program to clinical staff. Show less

• 

  Cobility Solutions

  Feb 2017 - now

  Coach & Owner

  Using core values to help clients achieve results:- Providing life coaching services to clients facing obstacles or seeking goal attainment.- Deliver career coaching to clients aspiring for promotions or career transitions.- Consult with business on enhancing company culture & employee engagement.

• 

  Komodo Health

  Jan 2018 - Apr 2020

  - Developed a scalable onboarding program for new hires to support over 100% year-over-year headcount growth.- Managed Employee Experience across two locations, both on-site and remotely.- Implemented semi-annual Engagement surveys.- Established inclusive wellness initiatives.- Provided consultation to Talent, HRBPs, & HR Operations teams on various initiatives. - Improved visibility & cross-functional synergy for feature development by designing & implementing a Product Backlog process.- Led organizational design focused on people, managed change programs, & provided training & coaching to newly formed teams.

  • Lead People Programs Manager

    Dec 2018 - Apr 2020

  • Senior Manager Product Operations

    Jan 2018 - Jan 2019
• 

  Flourishwith.us

  Apr 2021 - Mar 2022

  Business Coach

  Partnering with the Learning & development team to provide focused Business coaching for Flourish clients.

• 

  Venture West Consulting

  Apr 2021 - now

  Consultant

  - Established portfolio management structure and governance for healthcare cost savings and capital funding portfolios to enhance visibility, accountability, reporting, and execution.- Program Managed CalAIM Programs to ensure stakeholder alignment & execution to mandated implementation timeframes.- Developed a new employee onboarding approach and framework for a technology startup.

• 

  Anyscale

  Jan 2022 - Apr 2022

  People Program Strategy

  - Consulted with Experience manager on Onboarding strategy and leading practice. - Developed strategic roadmap for People Team initiatives- Collaborated with Coaching consultant to develop initial phase of Manager Enablement program.